Senior Manager, Operations
About The Position
The Senior Manager, Operations (Omni Returns - Claims Strategy & Optimization) will lead strategic initiatives focused on maximizing recovery and financial outcomes across Walmart’s multi-billion-dollar returns ecosystem. This role sits at the intersection of strategy, operations, and advanced analytics, with a mandate to unlock value through intelligent, scalable decisioning systems. The role drives recovery, shapes omni-channel returns strategy, and redesigns end-to-end operational processes—leveraging advanced analytics and AI-driven decisioning to enhance traceability, enable best-in-class associate tools, and optimize financial flows across the returns lifecycle. The ideal candidate is both highly strategic and deeply execution-oriented, with the ability to frame ambiguous, high-impact opportunities and translate them into scalable, production-ready solutions. The role requires strong financial acumen, field orientation, and the ability to influence cross-functional partners across Product, Engineering, and Operations.
Requirements
- Bachelor’s degree in Business, Operations, Analytics, Computer Science, or related field OR equivalent experience
- 5+ years of experience in eCommerce, omni channel retail, product, operations, or related domain
- 3+ years of experience leading cross-functional initiatives across product, engineering, and business teams
- Demonstrated proficiency in leveraging AI/ML-driven tools to solve complex business problems
- Experience developing, implementing, or operationalizing policies, rules, or decision frameworks at scale
- Demonstrated experience using data and analytics to drive business decisions (e.g., SQL, Excel, Tableau, or similar tools)
- Bachelor’s degree in Business Administration, Engineering, Operations , or related field and 3 years’ experience in operations, project management, or related area OR 5 years’ experience in operations, project management, or related area.
- 1 year’s supervisory experience.
Nice To Haves
- Experience building or applying intelligent agents, automation, or decisioning systems is a strong plus
- Leadership of cross-functional task forces or projects
- Masters, Masters: Operations Management
- Project Management - Project Management Professional - Certification
Responsibilities
- Lead strategies to maximize recovery and financial outcomes across omni-channel returns and claims
- Design and scale intelligent decisioning systems (including AI/ML-driven frameworks) to optimize disposition, recovery, and end-to-end value
- Redesign and optimize end-to-end returns and claims processes, improving efficiency, accuracy, and scalability across store and eCommerce channels
- Drive improvements in traceability, visibility, and financial flows across the returns lifecycle to enable better decision-making and P&L outcomes
- Partner cross-functionally with Product, Engineering, Operations, Supply Chain, Finance, and AP to build scalable solutions and influence roadmaps
- Lead enterprise change management and field enablement—driving adoption through training, communications, and ongoing engagement across a distributed store network
Benefits
- Medical coverage
- Vision coverage
- Dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- PTO (including sick leave)
- Parental leave
- Family care leave
- Bereavement
- Jury duty
- Voting
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes
- Live Better U (Walmart-paid education benefit program for full-time and part-time associates)
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Number of Employees
1-10 employees
