Operations Senior Manager

First American • Usa, FL

1d

About The Position

Oversees larger or multiple teams, focusing on both execution and strategy. Shapes functional direction, leads significant projects, and develops managers or supervisors within their reporting line.

Requirements

• Bachelor’s degree or equivalent combination of education and experience.
• 7-10 years of directly related experience.
• 5+ years demonstrated experience in a supervisory or management role.
• Demonstrated success establishing, leading and maintaining effective working relationships at the Senior Management level.
• Successful track record designing, developing, and executing critical complex projects in more than one area of functional expertise.
• Ability to establish and maintain effective working relationships at the Senior Management level across functional groups and business units.
• Adeptness to change the thinking of, or gain acceptance from, others in sensitive situations, using influence and preventing damage to the relationships.
• Strong capacity to communicate the function’s vision and the department’s direction and set aligned goals.
• Provides resources and creates systems to measure results.
• Has a good understanding of competitor, financial and industry dynamics.
• Actively recruits, retains and develops talent and holds employees accountable for results.
• Leads change, manages conflict and fosters collaboration.
• Drives and models customer loyalty, manages customer expectations, solicits customer feedback and ensures commitments are met.
• Provides others with reliable information and delivers informative and persuasive presentations.
• Uses good listening skills and negotiates effectively.
• Collaboratively engages with leaders to create, identify and implement solutions to further effectiveness of the business.
• High level of business acumen, strategic agility, ability to develop others, and influence change.

Nice To Haves

• Advanced degree preferred.

Responsibilities

• Establishes operational objectives, processes, procedures and priorities for a department selecting methods, techniques and evaluation criteria for obtaining results.
• Manages more senior level exempt specialists and/or subordinate supervisors and managers.
• Has significant responsibility for developing the capabilities of senior level direct reports.
• Presents projects for management approval; approves overall solutions, designs and cost estimates for projects.
• Monitors project status to assure adherence to cost, quality and schedule.
• Writes and conducts employee performance reviews and provides ongoing performance feedback through coaching.
• Approves hiring and compensation decisions.
• Facilitates work and problem resolution between work groups.
• May lead cross functional/inter-departmental projects and/or process improvement efforts.
• Develops long-range departmental planning and provides input to strategic planning.
• Involved in developing, modifying and executing policies, processes that impact business unit, and may have company-wide effect.
• Implements strategic policies by leveraging best practice frameworks, methods, techniques, and evaluation criteria for obtaining results.

Benefits

• Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees