Senior, Operations Manager

Waste Management, Inc. (WM)

3h • Hybrid

About The Position

This role, Senior Operations Manager, is responsible for Onboarding, Developing, Coaching, Mentoring, and Performance Management of all drivers and helpers. It involves establishing and maintaining positive relationships with all frontline employees, spending the majority of the day in the field with them. WM (WM.com) is North America's leading provider of comprehensive environmental solutions, previously known as Waste Management. Based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company provides collection, recycling, and disposal services to millions of residential, commercial, industrial, medical, and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics, and renewable energy, WM provides environmental solutions and collaborates with customers to help them pursue their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post-consumer materials, and is a leader in beneficial use of landfill gas, with a growing network of renewable natural gas plants and the most landfill gas-to-electricity plants in North America. WM’s fleet includes more than 12,000 natural gas trucks. Healthcare Solutions provides collection and disposal services of regulated medical waste, as well as secure information destruction services, in the U.S., Canada, and Western Europe. WM Leaders are a critical part of the People First culture, committed to taking care of each other, customers, communities, and the environment, and are leaders in Sustainability & Environmental Solutions, always working for a Sustainable Tomorrow.

Requirements

• Associate's Degree (accredited) or in lieu of degree, High School Diploma or GED (accredited) and two (2) years of relevant work experience
• 2 years of relevant work experience (in addition to education requirement)
• Must be at least 18 years of age
• Legally eligible to work in the country where the position is located
• Valid Driver's License

Responsibilities

• Onboarding new Route Managers and ensuring new frontline employees have tools, instruction, and feedback for successful daily duties
• Meet with new frontline employees daily to ensure consistent communication and support of onboarding
• Provide timely and consistent touchpoints with frontline employees
• Regular review of best practices to enhance daily performance
• Focus on understanding and progress of frontline employee career goals
• Identify and address improvement opportunities and collaborate with frontline employees to ensure continued success
• Actively practice and seek feedback on coaching conversations
• Lead by example to ensure safety practices are paramount with each employee
• Teaching and developing an understanding of the WM Way
• Conducts Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining
• Documents and maintains records required by regulatory agencies such as the Department of Transportation
• Reviews and audits documentation related to route operations on a daily basis (e.g., DVIRs, driver time and attendance, open tickets), following up where appropriate
• Visits customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate

Benefits

• Competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability
• Stock Purchase Plan
• Company match on 401K
• Paid Vacation, Holidays, and Personal Days

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees