Senior Operations Manager

Comfort Research•Lewisburg, TN

21h

About The Position

The Senior Operations Manager will lead manufacturing operations at our Lewisburg, TN facility, driving excellence in quality, efficiency, and safety. This role sets the strategic direction for the facility, ensuring processes, people, and resources are aligned with organizational goals and positioned for long-term success. The position holds full ownership of the facility’s operational performance—proactively maintaining resources, resolving issues quickly, and fostering an environment where teams can thrive. Collaboration across departments will be key to streamlining processes, integrating supply chain operations, and delivering results on time, on budget, and at the highest level of quality. Ideal candidates are results-driven leaders with a passion for operational excellence and continuous improvement in fast-paced manufacturing environments.

Requirements

Bachelor's degree in engineering, business management, or a related field preferred; equivalent experience will be considered.
Over 10 years of progressive experience in manufacturing operations, with a strong background in leadership and team management.
Demonstrated leadership and communication skills with a proven ability to motivate teams, mentor managers, and support succession planning.
Excellent leadership and communication skills, with the ability to motivate and inspire teams.
Proficiency in data analysis and continuous improvement methodologies (e.g., Six Sigma, Lean), with hands-on experience in Kaizen, Value Stream Mapping, 5S, and Total Productive Maintenance.
Demonstrated results within a multi-shift operational business.
Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines.
Experience with ERP systems and manufacturing software applications.
Knowledge of environmental, health, and safety regulations.

Responsibilities

Demonstrates the Core Values of Comfort Research in daily actions, execution of tasks, and interactions with others.
Develop and implement production plans that align with customer demand, inventory goals, and budget forecasts, while ensuring customer expectations are consistently met.
Monitor production processes to ensure compliance with quality standards and regulatory requirements.
Optimize production workflows to maximize efficiency and minimize waste.
Coordinate with the Supply Chain team to ensure the timely availability of raw materials and components.
Provide leadership, direction, and development opportunities to production staff, including leads, operators, and production line workers.
Foster a culture of teamwork, accountability, and continuous improvement.
Conduct performance evaluations and provide training and development opportunities for team members.
Address employee concerns and maintain a positive work environment.
Implement and enforce safety protocols to minimize workplace accidents and ensure compliance with occupational health and safety regulations.
Conduct regular safety audits and inspections to identify hazards and implement corrective actions.
Establish and maintain quality control procedures to ensure products meet specifications and customer expectations.
Responsible for executing compliance audits and ensuring readiness. Provides support to others during external audits as needed.
Investigate and address root causes of quality issues and implement corrective actions to prevent recurrence.
Identify opportunities for process optimization, cost reduction, and productivity improvement.
Champion a culture of continuous improvement by mentoring staff in Lean tools and collaborating with cross-functional teams to implement impactful Lean initiatives.
Analyze production data to identify trends, improve performance, and guide strategic decisions. Develop and manage risk mitigation plans to ensure operational stability and compliance.
Identify cost-saving opportunities and implement strategies to control expenses while maintaining quality and efficiency.
Monitor financial performance against budget targets and analyze the P&L impact of operational decisions, reporting key insights to senior leadership.
Act as the true owner of the business and the Tennessee site, demonstrating accountability for overall performance, fostering a strong culture, and driving continuous improvement across all areas.
Support the Operations team in shared goals and initiatives.
HAVE FUN!
Other duties as assigned by leadership.

Benefits

Generous Paid Time Off (PTO) plan that begins accruing upon hire for eligible Ambassadors
Culture Awards program with opportunities to win cash prizes or extra PTO in addition to company-wide recognition
Several paid holidays throughout the year
Employee Assistance Program
Growing family bonus & extra PTO for new parents
Referral Bonus program
401(k) program with generous company match
A variety of health insurance plans to choose from with company contributions to premiums
Dental, vision, and other ancillary insurance coverages available
Company-paid Short-Term Disability coverage
Company-paid Life Insurance policy
Free product allowances & product discounts