(USA) Senior Manager, Operations
About The Position
The Senior Manager, Operations leads the execution of complex projects and programs by managing timelines, budgets, and performance standards to ensure successful implementations. This role provides data-driven insights and strategic recommendations to enhance business efficiency and operational effectiveness. Collaborating cross-functionally, the position drives innovation, process improvements, and customer-focused solutions while overseeing team development and fostering a high-performance environment. The role demands strong leadership, analytical expertise, and the ability to influence stakeholders to meet business objectives and deliver measurable results aligned with company values and operational goals. The Omni Customer Experiences team enhances how customers engage with Walmart by creating seamless, connected experiences across digital and physical retail channels. Leading the Store Journeys experience, the team collaborates with product, engineering, design, analytics, operations, and merchandising partners. They leverage customer insights and business data to prioritize opportunities and develop scalable solutions. Combining entrepreneurial ownership with enterprise-scale influence, the team shapes strategic roadmaps, addresses key customer challenges, and unites stakeholders to deliver meaningful experiences and strong business outcomes.
Requirements
- Proven expertise in operations and project management with a track record of leading complex initiatives to successful completion.
- Strong analytical skills to interpret data, identify trends, and develop actionable business recommendations.
- Experience managing cross-functional teams and fostering collaboration to achieve strategic objectives.
- Ability to develop innovative solutions that improve business efficiency and reduce costs.
- Demonstrated leadership in mentoring, coaching, and developing team members to enhance performance.
- Skilled in budget management, resource allocation, and driving operational excellence aligned with company goals.
- Commitment to ethical standards, integrity, and supporting organizational values.
- Bachelor’s degree in Business Administration, Engineering, Operations, or related field and 3 years’ experience in operations, project management, or related area OR 5 years’ experience in operations, project management, or related area.
- 1 year’s supervisory experience.
Nice To Haves
- Leadership of cross-functional task forces or projects
- Masters, Masters: Operations Management
- Project Management - Project Management Professional - Certification
Responsibilities
- Direct and manage project work streams, ensuring timely execution and successful implementation of initiatives.
- Analyze data and business trends to provide actionable insights and support strategic decision-making.
- Collaborate with cross-functional teams to develop and improve operational processes and tools.
- Oversee resource management, approve expenditures, and identify cost-saving opportunities.
- Build and maintain strong relationships with key stakeholders to drive alignment and operational efficiency.
- Monitor performance metrics, adjust plans as needed, and implement contingency strategies to meet business goals.
Benefits
- Competitive pay
- Performance-based bonus awards
- Medical coverage
- Vision coverage
- Dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- PTO (including sick leave)
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption expense reimbursement
- Surrogacy expense reimbursement
- PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes
- Live Better U (Walmart-paid education benefit program for full-time and part-time associates)
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What This Job Offers
Job Type
Full-time
Career Level
Senior
