Senior Manager, Operations
About The Position
The Senior Manager, Operations leads the execution of complex projects and programs by managing timelines, resources, and performance standards to ensure successful implementations. This role provides data-driven insights and strategic recommendations to enhance business efficiency and operational effectiveness. Collaborating with cross-functional teams, the position drives continuous improvement initiatives, develops innovative solutions, and oversees budget management. The Senior Manager also fosters team development through coaching and performance management while upholding company policies and ethical standards to support organizational goals and deliver exceptional results. Our team designs and optimizes the end-to-end backroom curbside fulfillment process, streamlining workflows to enhance efficiency and execution. We focus on driving productivity, reducing labor and wait times, and minimizing defects to improve order accuracy and gross merchandise value. By leveraging scalable process improvements and technology solutions, the team supports cost savings and elevates the customer experience. Collaborating across functions, we analyze data and implement innovative strategies to meet business goals while continuously enhancing operational performance and enabling associates to deliver results effectively and efficiently.
Requirements
- Extensive experience in operations and project management, with a proven ability to lead complex initiatives and manage cross-functional teams.
- Strong analytical skills to interpret data, identify trends, and translate insights into actionable business strategies.
- Demonstrated expertise in developing and implementing process improvements that enhance business efficiency and reduce costs.
- Ability to manage budgets, approve expenditures, and prioritize assignments effectively to meet organizational goals.
- Excellent communication and leadership skills to mentor associates, build partnerships, and drive team performance.
- Commitment to upholding high standards of integrity, compliance, and ethical conduct in all business activities.
- Bachelor’s degree in Business Administration, Engineering, Operations, or related field and 3 years’ experience in operations, project management, or related area OR 5 years’ experience in operations, project management, or related area.
- 1 year’s supervisory experience.
Nice To Haves
- Leadership of cross-functional task forces or projects
- Masters, Masters: Operations Management
- Project Management - Project Management Professional - Certification
Responsibilities
- Direct and manage project work streams, ensuring timely execution and successful implementation of operational initiatives.
- Analyze data and business trends to provide actionable insights and support strategic decision-making.
- Collaborate with cross-functional teams to develop and improve processes that enhance business efficiency and reduce costs.
- Oversee budget management, approve expenditures, and develop contingency plans to address escalated issues.
- Lead the development of operational tools and reporting mechanisms to support business objectives.
- Mentor and develop team members, establishing performance expectations and fostering a high-performing work environment.
- Drive continuous improvement by identifying opportunities and implementing innovative solutions aligned with company goals.
Benefits
- Competitive pay
- Performance-based bonus awards
- Medical coverage
- Vision coverage
- Dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- PTO (including sick leave)
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes
- Live Better U (Walmart-paid education benefit program for full-time and part-time associates)
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What This Job Offers
Job Type
Full-time
Career Level
Senior
