Senior Manager Operations

AutoNation • Fort Lauderdale, FL

3d

About The Position

AutoNation is transforming AN USA into a next-generation, digitally enabled, centrally coordinated operating model. The Senior Manager of Operations will serve as one of the core architects of this transformation. This leader will design, operationalize, and own the performance outcomes of new customer and operational workflows across AN USA — from digital retail and credit integration to BDC workflows and vehicle acquisition processes.

This role is not about maintaining existing processes. It is about building them from the ground up, refining them through real-world execution, and scaling them across AN USA and ultimately into the Franchise network. You will be part of the core 'brain trust' defining how the future of auto retail operates at scale.

This role sits at the center of AutoNation’s used car transformation. The Senior Manager of Operations will help define, build, and scale the operating model that enables seamless digital-to-store journeys, higher productivity per store, stronger central coordination, and enterprise scalability.

Requirements

• Experience in designing and operationalizing new workflows
• Ability to translate product concepts into executable workflows
• Experience in owning rollout, adoption, and performance outcomes
• Skills in refining processes to meet objectives
• Experience in scaling proven models
• Experience in designing operational workflows across sales, credit, BDC integration, WBYC, and vehicle allocation
• Ability to provide critical input to Product and Technology teams on operational feasibility and execution design
• Ability to represent the voice of the dealer in shaping customer journeys into real store operations
• Experience in owning measurable performance outcomes including close rate improvement and productivity gains
• Ability to monitor execution in pilot stores and refine processes until objectives are met
• Ability to ensure workflows are scalable, cost-effective, and repeatable
• Experience in leading in-market rollout of newly designed workflows
• Willingness to travel to BOS (Dallas) and AN USA stores for discovery, implementation, and oversight
• Ability to partner with Head of Change Management and Dealer Performance Managers to co-develop rollout cadence and training playbooks
• Ability to provide in-store support to ensure processes are embedded before scaling
• Experience in adapting proven AN USA processes for Franchise deployment
• Ability to anticipate and manage increased complexity in franchise environments
• Ability to work closely with Product, Technology, Central BDC, AN Finance, Pricing & Inventory, Legal, Compliance, and Corporate teams
• Ability to maintain strong written documentation of workflows and process maps
• Strong communication skills across stakeholders to align execution

Nice To Haves

• Experience in the automotive retail industry
• Experience with digital retail transformation
• Experience with central coordination models

Responsibilities

• Architect new end-to-end operating processes
• Translate product concepts into executable store-level workflows
• Own rollout, adoption, and performance outcomes
• Refine processes until stated objectives are achieved
• Scale proven models into the broader Franchise network
• Design zero-to-one operational workflows across sales, credit, BDC integration, WBYC, and vehicle allocation
• Provide critical input to Product and Technology teams on operational feasibility and execution design
• Represent the voice of the dealer in shaping customer journeys into real store operations
• Own measurable performance outcomes including close rate improvement and productivity gains
• Monitor execution in pilot stores and refine processes until objectives are met
• Ensure workflows are scalable, cost-effective, and repeatable
• Lead in-market rollout of newly designed workflows
• Travel to BOS (Dallas) and AN USA stores for discovery, implementation, and oversight
• Partner with Head of Change Management and Dealer Performance Managers to co-develop rollout cadence and training playbooks
• Provide in-store support to ensure processes are embedded before scaling
• Adapt proven AN USA processes for Franchise deployment
• Anticipate and manage increased complexity in franchise environments
• Work closely with Product, Technology, Central BDC, AN Finance, Pricing & Inventory, Legal, Compliance, and Corporate teams
• Maintain strong written documentation of workflows and process maps
• Communicate clearly across stakeholders to align execution

Benefits

• Competitive compensation
• 401k matching
• Health insurance
• Dental insurance
• Vision insurance
• Maternity benefits
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
• Access to YouDecide discounts
• Involvement in DRVPNK mission

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed