Senior Manager, Operations & Strategy - Joint Business Partnerships - Walmart Connect

Walmart•Hoboken, NJ

1d•Onsite

About The Position

At Walmart Connect, we enable the connection between brands and shoppers at unprecedented scale. As stewards of our brand promise, “Save Money. Live Better,” we work alongside some of the most talented people in the world to engage with the more than 150M households who shop with us each week. This is a unique opportunity to join a high-visibility team with a big impact on our digital advertising business. Your role as Senior Manager, Strategy and Operations – Joint Business Partnership (JBP) is to own the end-to-end management of Walmart Connect’s Joint Business Partnership (JBP) program. You will be the operational and strategic backbone of this high-priority program—responsible for designing and maintaining the frameworks, training, processes, and tools that enable the Sales team to execute JBPs with excellence and at scale. This role requires a seasoned operator with deep expertise in retail media ad sales or marketplace seller strategy and operations. You will serve as the primary point of contact for the Sales team on all things JBP—fielding questions, resolving escalations, driving cross-functional alignment, and partnering with Product when program needs require platform or tooling solutions. The ideal candidate is equally comfortable in the weeds of process design and in the room with senior stakeholders, and brings a track record of building programs that scale.

Requirements

Comfort with uncertainty and ambiguity; ability to build structure and clarity in a program environment that is continuously evolving
Skillful end-to-end program management, including the ability to simultaneously own strategy, operations, training, and stakeholder communications for a complex, high-visibility program
Strong oral, written, and visual communication skills, with the ability to craft SOPs, training materials, and executive-level program updates that are clear and compelling
Demonstrated ability to translate Sales team feedback and operational needs into structured product requirements and cross-functional action plans
Deep knowledge of retail media ad sales, joint business partnership structures, or marketplace seller strategy and operations
Analytical and data-driven approach to measuring program performance, identifying trends, and making recommendations that inform program strategy
Experience designing and scaling training programs, including curriculum development, facilitation, and ongoing content maintenance
Cross-functional stakeholder management in a large, matrixed organization, including experience working with Product teams on tooling and platform enhancements
Business intuition with a strong understanding of how JBP program health connects to advertiser retention, revenue growth, and long-term partnership value
Bachelor’s degree in Business Administration, Engineering, Operations, or related field and 3 years’ experience in operations, project management, or related area OR 5 years’ experience in operations, project management, or related area.
1 year’s supervisory experience.

Nice To Haves

Statistical Programming Language
Supervising Associates
Working on cross-functional teams or projects
Masters: Business Administration
Project Management - Project Management Professional - Certification
Six Sigma Black Belt - Certification
Six Sigma Green Belt - Certification
Direct experience owning or operating a Joint Business Partnership, co-op, or strategic partnership program within a retail media or digital advertising organization
Retail media ad sales, including experience working directly with or in support of a Sales team managing large advertiser relationships
Marketplace seller strategy and operations, including familiarity with how marketplace sellers plan and invest in advertising and partnership programs
SOP development, training curriculum design, and large-scale internal enablement program management
Product partnership or product operations experience, including translating business needs into product requirements and managing cross-functional product workstreams
Retail, eCommerce, Consumer Packaged Goods, or digital advertising industry environments
Large multi-national or matrixed corporate organizations with complex program governance and stakeholder environments

Responsibilities

Owning end-to-end management of the Walmart Connect Joint Business Partnership program, including program strategy, operational execution, governance, and continuous improvement
Serving as the primary point of contact for the Sales team on all JBP-related questions, processes, escalations, and guidance—ensuring sellers have the clarity and support they need to execute partnerships effectively
Developing, maintaining, and evolving all JBP standard operating procedures (SOPs), policies, processes, and program documentation, ensuring they are current, clearly communicated, and consistently applied across the organization
Owning the JBP training program from end to end—designing curriculum, building materials, delivering sessions, and continuously refreshing content to reflect program updates and evolving best practices
Partnering with Product teams to scope, prioritize, and advocate for platform and tooling enhancements that support JBP program needs, translating Sales feedback into clear product asks with well-defined requirements
Identifying and surfacing operational gaps, process inefficiencies, and program improvement opportunities, and leading cross-functional efforts to address them
Building and maintaining cross-functional relationships across Sales, Product, Finance, Legal, Measurement and Marketing to ensure JBP program execution is well-coordinated and aligned to business objectives
Managing program escalations from the Sales team, triaging issues and driving timely resolution through the appropriate internal channels
Developing and maintaining reporting and analytics related to JBP program performance, providing leadership with regular visibility into program health, adoption, and outcomes
Coordinating, completing, and overseeing job-related activities by developing and maintaining relationships with key stakeholders across the Walmart ecosystem
Supporting plans and initiatives to meet business needs while building accountability for and measuring progress in achieving results
Analyzing key performance indicators and trend data to evaluate program effectiveness and inform future strategy and investment decisions