Senior Manager, Operations - Operations Capability
About The Position
The Senior Manager, Operations - Operations Capability leads the integrated execution and modernization of Marketplace learning across Program Management, Instructional Design, Facilitation, Learning Operations, and Innovation. This role builds a global hub-and-spoke learning model, establishing scalable standards and core capabilities while enabling effective regional and BPO execution. The Senior Manager translates business strategy into an integrated learning portfolio, strengthens operating discipline, and leads cross-functional teams to improve associate readiness and performance. With a technology-forward mindset, this leader advances AI-enabled learning, automation, and modern learning solutions that increase speed, quality, scalability, and measurable business impact across Seller Support and Risk Operations.
Requirements
- Proven leadership of complex learning, operations, or capability functions across multiple teams and disciplines.
- Strong business acumen with experience translating strategy into scalable operating models, portfolios, and measurable outcomes.
- Deep program and portfolio management capability, including prioritization, capacity planning, risk, and dependency management.
- Experience leading managers and building high-performing, accountable teams.
- Strong stakeholder influence and cross-functional leadership across business, Product, Technology, Operations, and external partners.
- Data-driven decision-making and continuous improvement mindset.
- Experience modernizing learning through technology, AI, automation, and global delivery models.
- Ability to lead effectively through ambiguity, growth, and organizational change.
- Bachelor’s degree in Business Administration, Engineering, Operations, or related field and 3 years’ experience in operations, project management, or related area OR 5 years’ experience in operations, project management, or related area.
- 1 year’s supervisory experience.
Nice To Haves
- Leadership of cross-functional task forces or projects
- Masters, Masters: Operations Management
- Project Management - Project Management Professional - Certification
Responsibilities
- Lead integrated execution across Program Management, Instructional Design, Facilitation, Learning Operations, and Innovation.
- Build and scale a global hub-and-spoke learning model with consistent standards and effective regional execution.
- Translate business priorities into learning portfolios, roadmaps, capacity plans, and measurable outcomes.
- Modernize learning through AI, automation, emerging technologies, and streamlined operating practices.
- Use data and business insights to improve readiness, quality, speed, and scalability.
- Lead, coach, and develop managers while strengthening accountability and cross-functional collaboration.
- Remove barriers, manage risks and dependencies, and drive continuous improvement across the learning ecosystem.
Benefits
- Performance-based bonus awards
- Medical coverage
- Vision coverage
- Dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- PTO (including sick leave)
- Parental leave
- Family care leave
- Bereavement
- Jury duty
- Voting
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes
- Live Better U (Walmart-paid education benefit program for full-time and part-time associates)
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What This Job Offers
Job Type
Full-time
Career Level
Senior
