Senior Manager, Operational and Service Excellence

The Government of Nova Scotia•Halifax, NS

6d•CA$101,838 - CA$127,634•Onsite

About The Position

At the Department of Service Nova Scotia, we impact every citizen, business and municipality in Nova Scotia. Our mission is to design and deliver programs and services to meet the needs of our clients and the public good through a culture of excellence. We are here in the public service to be a part of rewarding work that makes a positive impact on the province we love. We continuously strive to make our programs and services more responsive to the needs and expectations of those we serve. SNS is leading the Government’s efforts to improve business operational and service performances. The Operational and Service Excellence (O&SE) Unit leads the corporate deployment of O&SE across the Government of Nova Scotia and its agencies. This deployment has expanded significantly and continues to deliver strong results while demand across the system grows. In response, we regularly review and adjust our deployment strategies to meet evolving needs. The model is decentralized and led by the corporate O&SE Unit, which includes a small team of Lean Six Sigma Master Black Belt (LSS MBB) experts. These experts train, coach, and certify Business Process Improvement Leaders (BPILs) embedded across government, helping build capacity and foster a culture of continuous improvement. We offer a comprehensive, tiered training program that ranges from self-directed learning to expert-led courses, including Foundations of BPI, BPIL LSS Kaizen, and BPIL LSS Green Belt, with plans to expand the portfolio to include Black Belt and Master Black Belt training. In addition, the team delivers services such as Business Operational Analysis, Enterprise Process Architecture, and other customized supports. This strong and dynamic deployment gives experts broad exposure to all aspects of implementation, including strategy development, training, coaching, certification, and the delivery of strategic corporate services. If you are looking for a challenging and growing public sector experience in an exciting, fun, and highly satisfying work environment, in a beautiful province, this may be the right opportunity for you!

Requirements

Passionate about continuously improving businesses towards operational and service performance excellence.
Significant experience in leading corporate deployments and complex cross business improvement initiatives.
Seasoned leader in business transformation, culture change, training development and facilitation, and people management, development, coaching, and mentoring.
Trained and certified at Lean Six Sigma Master Black Belt level by a reputable organization.
Bachelor’s degree education in business or technical areas.
Over 8 years experience leading corporate deployments and complex cross business process improvement initiatives following proven methodologies such as DMAIC, Kaizen, Agile and others with significant and verifiable business benefits.
Certified LSS MBB by a reputable organization.
Over 5 years of experience after LSS BB certification and ready for MBB certification may be considered.
Business process improvement experience within public sector.
Clear insights and approach to business process improvements within public sector may be considered.
Training and experience in culture change leadership, training development, facilitation, and people management, development, coaching, and mentoring a team of high-performing professionals.
Decisiveness
Strategic Orientation
Developing Others
Team Leadership
Self-Awareness and Personal Impact
Effective Interactive Communication
Partnering and Relationship Building
Intercultural and Diversity Proficiency

Nice To Haves

Post graduate degree is an asset.
Other professional designations are assets.

Responsibilities

Lead and support corporate business process improvements deployment and initiatives across Nova Scotia government Departments and Agencies.
Be a key influencer and enabler of the Nova Scotia Public Service operational and service excellence deployment and action plan on innovation.
Develop and implement operational and service excellence deployment strategy by partnering with business areas across government.
Identify business pains and convert them into business improvement projects.
Implement projects following the most appropriate methodology.
Align business performance with the strategic mandate.
Build the culture of continuous improvement and operationalize business process improvements principles such as Lean Six Sigma.
Promote, strengthen, and expand the operational and service excellence deployment with innovative approaches.
Manage complex strategic and corporate business process improvement initiatives across and within departments and government agencies.
Gain buy-in, establish project approvals, and manage stakeholders and subject matter expert teams.
Identify training gaps, develop and offer trainings (including train the trainers) for key stakeholders.
Coach, mentor, and evaluate belts for certifications.
Act as a Departmental alignment champion by leading and managing the Department’s portfolio of projects.
Recommend to Executives and Senior Leadership Teams on operational and service excellence deployment goals and priorities.
Coordinate the realization and reporting of deployment benefits.
Manage and report performance of the operational and service excellence deployment benefits at both business and operational levels.
Undertake any other responsibilities and accountabilities, as assigned.

Benefits

Defined Benefit Pension Plan
Health
Dental
Life Insurance
General illness
Short and Long Term Disability
Vacation
Employee and Family Assistance Programs
Career development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career
Engaging workplace: our employees feel valued, respected, connected, and tuned in, we have forward-thinking policies and strategies
Countless career paths
A dynamic, client-focused office environment where service excellence and teamwork are our focus.