Operational Excellence Manager
About The Position
The Operational Excellence (OpEx) Coach is responsible for leading major Lean and cultural transformations across their customers in the Food & Beverage, CPG and General Manufacturing industries through the implementation of QAD Redzone software and expert level coaching. Coaches work within highly autonomous teams led by a Coach Director, have practical experience of delivering CI in plants and believe in leading-through-doing. They work directly with customers’ shop floor staff, frontline leaders, CI directors and C-level executives to achieve both significant personal growth and tremendous productivity gains.
Requirements
- Senior Operations Leadership experience in manufacturing environments required
- Previous experience working in direct, hands-on manufacturing roles like Operations Manager, Production Supervisor, and/or Continuous Improvement Manager
- Practice using Overall Equipment Effectiveness (OEE) and its components in driving production results and continuous improvement
- Ability to plan, organize, and function effectively in a dynamic environment, addressing multiple demands of internal teams and clients
- Ability to develop/maintain strong relationships with clients and internal teams
- Excellent interpersonal and organizational skills
- Strong written and verbal communication skills
- Sound judgment and excellent assessment skills
- Ability to manage time effectively and to work in a high paced, high growth environment
- Ability to prioritize tasks within active projects to meet critical path deadlines
- Advanced knowledge of MS Office (PowerPoint, Word, Excel, Outlook)
- Tech friendly and comfortable communicating technical requirements about networking, wireless, and software information
- Able to learn software required to perform successfully in this position
- Must be able to provide proof of valid state drivers license
Nice To Haves
- Fluent in both English and Spanish preferred.
- Bilingual in English and Spanish preferred, but not required.
- Programmable Logic Controller (PLC) experience and familiarity is desired, but not required
- 2 years in a similar position, providing direct coaching to business clients, is desired but not required
Responsibilities
- Oversees and coaches 5-7 customers at a time
- Trains customers on workflows inside Redzone software through multiple 90-day on-site deployments
- Facilitates shop-floor Huddles and leadership team Daily Vital Signs meetings to support action cycles on the shop floor
- Tracks performance data and customer uplifts throughout the deployment
- Leads process improvement and kaizen activities for customers
- Openly shares feedback with frontline teams and leadership to drive positive behavior change and uplift results
- Facilitates remote weekly customer progress meetings
- Identifies miracle stories as well as miracle results to guide celebrations of wins with the customer
- Manages project schedules with customers
- Provides Success Assessments upon project completion
- Delivers executive overviews and provides customers with information related to all Redzone programs
- Troubleshoots customer technical issues as needed
- Supports customer identification of next steps in their Redzone journey
- Other duties as assigned
Benefits
- medical, dental and ,vision coverage
- a 401(k) plan with company match
- short-term and long-term disability coverage
- life insurance
- paid time off
- parental leave
- flexible spending accounts
- employee assistance program
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
