Senior Manager, OneHUB Transformation

AbbVie•North Chicago, IL

2d•$124,500 - $236,500

About The Position

The Senior Manager / Manager, Transformation leads workstreams that operate OneHUB’s transformation roadmap. Based in the Transformation Office, the role translates the roadmap, phasing, and enterprise-level milestones into deliverable systems implementations, end-to-end process redesigns, and operating model changes across OneHUB functions. Through structured delivery, process discipline, and a systems-oriented mindset, the role supports OneHUB’s multi-year evolution into an industry-leading customer service organization. The position manages transformation initiatives from planning through implementation, advances business readiness, operationalizes operating model decisions, and collaborates with internal teams, external hub operators, system vendors, and implementation partners. It provides structured reporting to the Transformation Office and OneHUB leadership and contributes execution learnings and opportunities to refresh the transformation roadmap.

Requirements

10+ years of experience in transformation delivery, large-scale systems implementation, business process redesign, operations, or management consulting.
Demonstrated track record of leading complex, cross-functional implementations through the full lifecycle with measurable operational impact.
Strong process design and systems thinking skills, including hands-on experience developing SOPs, playbooks, and transition plans.
Proven ability to influence, align, and drive delivery across senior cross-functional stakeholders spanning business, operations, and technology.
Demonstrated organizational and planning skills, with excellent verbal and written communication skills.
Demonstrated strong project management skills and successful project delivery.
Ability to facilitate resolution of complex technical, analytical, and business issues across functional lines.
Bachelor’s degree in business administration, information technology, engineering, operations management, or a related field.

Nice To Haves

Master’s degree, MBA, or equivalent.

Responsibilities

Translate strategic direction into clear workplans, deliverables, and next steps for priority transformation initiatives.
Lead assigned workstreams and move initiatives from planning through implementation.
Drive structured problem solving and develop practical recommendations to address issues and support execution.
Conduct research and analysis to inform decisions, clarify requirements, and advance transformation priorities.
Develop materials and tools that help teams execute agreed plans and sustain progress across initiatives.
Identify execution risks or gaps early and elevate them for resolution.
Operationalize operating model decisions—including roles and responsibilities, decision rights, service levels, and offshoring transitions—into process, system, and organizational changes across OneHUB and its functional partners.
Develop reusable transformation artifacts, including SOPs, transition plans, and playbooks, for workstreams, functions, and geographies.
Partner with Change Management & Communications, Innovation Excellence, PMO, Operations, and functional leads to sequence and support adoption of systems and process changes.
Coordinate with external hub operators, system vendors, and implementation partners on delivery timelines, technical dependencies, and execution quality.
Work with Change Management & Communications to support frontline readiness, stakeholder alignment, and adoption of process and system changes.
Provide structured reporting to the Transformation Office and OneHUB leadership on workstream status, delivery milestones, risks, and business impact.
Inform updates to the OneHUB transformation roadmap by surfacing execution learnings, operating model gaps, and sequencing opportunities across systems, processes, and organizational design.