Senior Manager Onboarding

Royal Bank of Canada•Minneapolis, MN

1d•Hybrid

About The Position

Successfully transitioning experienced advisor recruits and their clients to RBC is critical to RBC’s strategic growth. As a Senior Manager of the Advisor Onboarding team, you will own the end-to-end execution of small, mid-and-large sized onboards in partnership with each new advisor, their field leadership (branch and complex), other Onboarding team members and home office partners from across operations, product & solutions and training teams. You also have the responsibility of understanding where onboards are in their different phases to communicate to interested parties and plan resources accordingly. Our goal is to create a seamless transition experience for each new RBC advisor and their clients. This role requires travel up to 50% of the time.

Requirements

Bachelor’s degree or job-related experience
10+ years experience at a wealth management firm
Proven dedication to and focus on client service
Strong communication skills
Proven ability to ask critical questions, anticipate problems/future needs, and take ownership

Nice To Haves

Demonstrated experience supporting financial advisors and client associates at a wealth management firm
Demonstrated experience working with different functional groups at a wealth management firm
Series 7, 66 and/or 9/10
Ability to work under pressure and meet deadlines
Ability to create, execute and maintain project documentation
Ability to take initiative, function independently, and work in a team
Ability to prioritize and manage multiple tasks and projects while ensuring goals are met

Responsibilities

Be proficient in RBC’s account opening and client servicing platforms and RBC Wealth Management Online (our client portal).
Be an expert in front-to-back-office Onboarding processes and procedures required to transition business to RBC and understand intricacies specific to each situation.
Fully understand RBC’s product & solutions array and the steps necessary to transition specific investment types.
Be able to assess the progress of any given transition and identify opportunities to expedite and more seamlessly complete the process.
Travel, as assigned, to support the on-site efforts of new advisors, their teams, their branch/complex and the Onboarding team.
Understand the advisor recruiting and onboarding lifecycle to inform intake, assessment, resource planning and execution activities.
Manage and coach a team of Financial Advisor Transition Consultants
Coordinate and manage the team’s onsite and remote coverage of each transition.
Ensure each team member develops and demonstrates proficiency in transition activities.
Partner with other Advisor Recruiting & Onboarding managers to support the full recruiting and transition lifecycle end to end.
Partner with Complex and Branch leadership to coordinate and execute a best-in-class onboarding for experienced advisor recruits
Interface with other RBC partners – Operations, Products & Solutions, Technology Training, Infrastructure, etc. – to support all needed activities to prepare for and execute the full transition of each advisor’s business to RBC.
Partner with Compliance, Risk and Supervision to understand all necessary requirements related to FA transitions and ensure onboarding procedures are in place.