Onboarding Manager

Mangomint•Remote,

12d•$75,000 - $75,000•Remote

About The Position

As an Onboarding Manager at Mangomint, you'll guide beauty and wellness business owners through their software transition, serving as their accountability partner during a critical 2-3 week implementation period. You'll own a pipeline of 25-30 new accounts monthly, directly impacting our mission to make every salon and spa more profitable.

Requirements

3+ years of experience in a customer-facing role such as onboarding, implementation, customer success, account management, or consultative sales
Comfortable working in a metrics-driven environment and owning outcomes tied to activation, adoption, and customer success
Proven ability to manage multiple customer onboarding projects simultaneously and keep timelines, follow-ups, and internal coordination on track
Strong written and verbal communication skills, including the ability to confidently set expectations, navigate difficult conversations, and build trusted customer relationships
Proactive and solutions-oriented, with strong problem-solving skills and a high level of ownership and accountability
Tech savvy- comfortable with Salesforce, Slack, text messaging, video calls, and multiple communication platforms, plus the ability to master new software and teach complex concepts to business owners

Nice To Haves

Prior experience in the beauty/wellness industry or experience supporting service-based small businesses is strongly preferred

Responsibilities

Guide customers through the adoption of Mangomint by managing their onboarding journey, documenting goals, providing product training via virtual meetings, and configuring their accounts for a smooth rollout
Leverage beauty/wellness industry knowledge to provide relevant guidance and build credibility with business owners
Identify and focus on accounts showing clear activation potential, investing energy where there's highest engagement
Connect Mangomint features directly to customer pain points and business goals
Confidently position Mangomint Payment Processing as a core part of activation, connecting it directly to customer business goals
Create tailored onboarding plans that prioritize the most valuable features first
Collaborate with cross-functional teams, including engineering, product, sales, and marketing, to continuously improve the onboarding experience and address customer feedback