Senior Manager, Omnichannel Strategy

Bristol Myers Squibb • Guaynabo, PR

1d

About The Position

At Bristol Myers Squibb, our employees often ask, “Who are you working for?”—a question that fuels collaboration, accountability, and urgency in our work. Our purpose-driven culture inspires us to discover, develop, and deliver innovative medicines to prevail over serious diseases. We offer uniquely interesting and meaningful work, opportunities for growth, and a supportive environment that values inclusion, wellbeing, flexibility, and comprehensive benefits. This is work that transforms the lives of patients, and the careers of those who do it. This role will be responsible for developing and implementing a comprehensive strategy that enables effective engagement with customers across multiple channels. This involves identifying the most appropriate channels and digital content to use, working closely with cross-functional teams to ensure that the right content is available on the right channels, and continuously reviewing resource allocation to maximize the value of the portfolio. In addition, this role will support and accelerate the adoption of Artificial Intelligence (AI) across the company, guiding teams in embedding AI into their daily ways of working to drive efficiency, innovation, and a better customer experience. We hire for skills and capabilities, not just credentials – if this role excites you, but doesn’t perfectly match your resume, we encourage you to apply anyway.

Requirements

• Skills and capabilities, not just credentials

Responsibilities

• Developing and implementing a comprehensive strategy that enables effective engagement with customers across multiple channels.
• Identifying the most appropriate channels and digital content to use.
• Working closely with cross-functional teams to ensure that the right content is available on the right channels.
• Continuously reviewing resource allocation to maximize the value of the portfolio.
• Supporting and accelerating the adoption of Artificial Intelligence (AI) across the company.
• Guiding teams in embedding AI into their daily ways of working to drive efficiency, innovation, and a better customer experience.

Benefits

• Wellbeing support
• Retirement and financial protection benefits
• Insurance offerings (medical, dental, vision, life and disability)
• Flexible Time Off (FTO) for U.S.-based exempt employees
• 11 paid company holidays each year
• 160 hours of paid vacation annually for new hires (subject to manager approval) for non-exempt employees, RayzeBio employees, and employees located in Puerto Rico
• 3 optional holidays
• Paid sick leave
• Up to two paid volunteer days per year
• Summer hours flexibility
• Leaves of absence for medical, personal, parental, caregiver, bereavement, or military needs
• Annual Global Shutdown between Christmas Day and New Year's Day

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed