Senior Manager of Strategy and Operations

Modern Animal•Culver City, CA

3d•Remote

About The Position

Modern Animal, Inc. seeks a Senior Manager of Strategy and Operations to plan, direct, and coordinate strategy, systems design, and operational execution to deliver care, scale efficiencies, and improve member experience. This role involves formulating policies and continuously improving omnichannel strategies and workflows (e.g., prescriptions, diagnostics, routing/triage, asynchronous care) to ensure they are simple, scalable, and member-centered. The position requires mapping, diagnosing, and redesigning end-to-end workflows across Virtual Care, clinics, and products to identify bottlenecks and align stakeholders. The Senior Manager will act as the operational link between Product/Engineering and care teams, manage labor forecasting and hours planning, build and evolve forecasting models, and partner with Finance and Clinic Operations to assess tradeoffs and improve cost structure. Additionally, this role will lead the analysis and strategy development for monetizing Virtual Care and expanding Modern Animal’s TAM, evaluate and operationalize new business lines, pricing strategies, and revenue expansion opportunities, and manage cross-functional launches. The role includes supervising the Strategy and Operations team to improve business strategies and operations. The employee may work from home and can be based anywhere in the U.S. Travel is approximately 10% of the time to unanticipated client sites and the company’s headquarters in the U.S. for meetings and training.

Requirements

Master’s degree or foreign degree equivalent in Business Administration, Management Studies, or related.
36 months of experience in an occupation related to Business Management, Operations, and Strategy Consulting.
36 months of experience in Business Process Optimization including operations strategy and efficiency improvement.
36 months of experience in Statistical Data Analysis.
36 months of experience in Time, Risk, and Financial Management.
36 months of experience in Product Market Segmentation including business landscape, market trends, and competitive environment.
36 months of experience in Staff Management including employee performance optimization and strategic alignment.
36 months of experience in GTM (Go-To-Market) Operations and Planning.
Must have legal right to work in U.S.

Responsibilities

Plan, direct, and coordinate the strategy, systems design, and operational execution to deliver care, scale efficiencies, and improve members’ experience.
Formulate policies and continuously improve omnichannel strategy and workflow, such as prescriptions, diagnostics, routing/triage, asynchronous care, etc., to ensure they are simple, scalable, and member-centered.
Map, diagnose, and redesign end-to-end workflows across Virtual Care, clinics, and products to identify bottlenecks and align stakeholders around solutions.
Act as the operational link between Product/Engineering and care teams to ensure new features and application launches integrate seamlessly into Modern Animal's omnichannel model.
Manage the process of labor forecasting and hours planning across Virtual Care and in-clinic operations.
Build, maintain, and evolve the forecasting models that guide staffing decisions, labor efficiency, and cross-channel demand management.
Partner with Finance and Clinic Operations to assess tradeoffs, support decision-making, and improve cost structure.
Lead the analysis and strategy development for monetizing Virtual Care and expanding Modern Animal’s TAM (Total Addressable Market).
Evaluate and operationalize new business lines, pricing strategies, and revenue expansion opportunities.
Manage and organize cross-functional launches of new products, workflows, and omnichannel initiatives from concept through execution.
Supervise the Strategy and Operations team to improve the clinic’s business strategies and operations.