Senior Manager of Retail & Rental Operations
About The Position
The Senior Manager of Retail & Rental Operations is responsible for leading the performance, people, and operations of Breckenridge's retail and rental business. As a key member of the resort leadership team, this role drives an Experience of a Lifetime for guests and employees by delivering strong business results, developing high-performing teams, and ensuring operational excellence across all locations. This leader provides direct oversight to retail and rental management teams, executing strategies that drive revenue growth, profitability, guest satisfaction, and employee engagement. The Senior Manager partners closely with resort leadership and cross-functional teams to align business priorities, support resort initiatives, and continuously improve the guest and employee experience. This is a full-time, on-site leadership role based in Breckenridge, CO.
Requirements
- Bachelor's degree or equivalent combination of education and experience.
- 5+ years of leadership experience in retail, rental, hospitality, or multi-unit operations, with increasing levels of responsibility.
- Proven ability to lead teams, develop talent, and drive business results in a fast-paced environment.
- Strong financial acumen with experience managing budgets, labor, expenses, and performance metrics.
- Demonstrated success influencing and collaborating across multiple departments and stakeholder groups.
- Strong problem-solving, organizational, communication, and decision-making skills.
- Ability to balance strategic thinking with hands-on operational leadership.
- Experience leading teams through change and driving accountability for results.
- Advanced proficiency in Microsoft Office, including Excel, Word, Outlook, and PowerPoint.
Responsibilities
- Lead the day-to-day performance of Breckenridge's retail and rental operations, ensuring excellence in guest service, sales, profitability, and operational execution.
- Develop, coach, and inspire a team of retail and rental leaders, fostering a culture of accountability, engagement, and continuous improvement.
- Drive sales and profitability through effective business planning, labor management, expense control, and operational discipline.
- Analyze key business metrics to identify opportunities, address challenges, and implement action plans that improve performance.
- Partner with resort leadership to support and execute resort-wide initiatives and strategic priorities.
- Collaborate with Finance, HR, Marketing, Merchandising, IT, Health & Safety, and Resort Operations to achieve business objectives and enhance the guest experience.
- Recruit, develop, and retain top talent while building leadership bench strength and supporting succession planning efforts.
- Lead the execution of company programs, operational standards, and change initiatives across the retail and rental business.
- Oversee operating budgets, labor planning, and capital improvement projects within assigned areas of responsibility.
- Ensure compliance with company policies, safety standards, and operational procedures.
- Effectively communicate priorities, expectations, and business results to leaders and stakeholders at all levels.
- Other duties as assigned
Benefits
- Free Epic pass(es)
- Free ski and snowboard lessons
- 40% retail discounts
- Epic Service training and development
- Wellness benefits
- Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
- MORE employee discounts on lodging, food, gear, and mountain shuttles
- 401(k) Retirement Plan
- Employee Assistance Program
- Excellent training and professional development
- Referral Program
- Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
- Free ski passes for dependents
- Critical Illness and Accident plans
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What This Job Offers
Job Type
Full-time
Career Level
Manager
