Senior Manager of New Student Orientation and Transition Programs

Dallas College•Mountain View, CA

5d•Onsite

About The Position

Under the general supervision of the Director of New Student Orientation, the Sr. Manager of New Student Orientation and Transition Programs will have primary responsibility for the coordination, implementation, and assessment of programs which support new students’ transition and orientation to Dallas College. In addition to assisting the Director with the development and implementation of the New Student Orientation program, the Sr. Manager will be responsible for the training and supervision of a team of student leaders to assist with orientation and transition programs. The Sr. Manager will also work with key stakeholders to help implement the college-wide first-year student programming related to NSO and manage aspects of the Dallas College campus visit experience. The Sr. Manager will collaborate with the New Student Orientation and Transition team as well as Student Success, Recruitment and Outreach, and Academic Affairs personnel to effectively design, implement or supervise programs that transition and orient new students to Dallas College.

Requirements

Strong customer service orientation with excellent interpersonal, communication, and presentation skills.
Demonstrated ability to effectively coordinate and manage multiple projects and tasks simultaneously in a fast-paced environment.
An understanding of the purpose of community colleges and the vision of Dallas College
Experience in supervision/leadership in university management to hire, select, train, direct work, evaluate & reward performance, ensure performance accountability for student employees.
Demonstrated decision-making skills to independently and effectively make decisions impacting department & campus-wide programs.
Experience with current and emerging technology related to recruitment, orientation and transition efforts including expertise with enrollment management systems and web-based recruitment efforts.
Knowledge of student development theory, techniques and research associated with ensuring the success of students.
Ability to identify problems, evaluate alternatives and implement effective solutions.
Knowledge of relevant federal, state, and institutional policies, regulations, and guidelines related to student orientation and transition programs.
Ability to analyze, organize and prioritize work while meeting multiple deadlines.
Experience leading or managing major programs, events and/or initiatives including knowledge and skill in process improvement, conflict resolution, team building, customer service, and data-based decision-making concepts.
Excellent interpersonal skills and the ability to communicate effectively, verbally and in writing, complex ideas, and information to a variety of stakeholders/constituents within the Dallas College community related to orientation and transition program.
Bachelor's degree in marketing, communications, education, or a related field
Minimum of 3 years of experience in orientation, transition and retention or transferable skills from related areas in higher education

Nice To Haves

Master's Degree in Higher Education or a related field
Experience in event planning and coordination as well as program implementation and evaluation.
Demonstrated use of student recruitment strategies, orientation theories and processes and an understanding of orientation trends and overall issues and challenges in higher education.
Experience with current and emerging technology related to recruitment, orientation and transition efforts including expertise with enrollment management systems, customer relationship management systems and web-based recruitment efforts.
Bilingual or multi language skills preferred.

Responsibilities

Coordinate the planning and implementation for New Student Orientation sessions across all Dallas College campus locations. This includes online and face-to-face orientation.
Collaborate with key campus constituencies to deliver orientation and transition programs for new students including special populations served by Dallas College
Evaluate, enhance, and update new student orientation content and formats to increase efficacy and relevance, to align with guided pathways, and to address the needs of various student populations served by Dallas College.
Supervise part-time staff and student workers.
Collaborates with relevant operational areas to implement online orientation programming, including content development, production, analytics reporting and technical integration.
Support and manage aspects of the Dallas College campus tours experience.
Serve as the student contact for NSO logistics and inquires related to orientation.
Collaborate with various college departments and offices to ensure alignment and integration of orientation programs with other student success initiatives and resources.
Assist with developing staff training opportunities and publications related to the orientation and transition of new students.
Prepare and facilitate presentations, data, and reports related to NSO and transition programs.
Coordinate the recruitment, selection, training, and management of student staff to support the orientation and transition needs of Dallas College.
Collaborate with other college departments to plan, implement, and evaluate programming, initiatives, and events for new and first-year students.
Be an active consultant to all programs which support new students’ transition and orientation to the college.
Evaluate all orientation and transition programs to highlight return on investment, successes, and recommendations for improvements.
Develop, train, and implement a successful student-led tour guide program. Regularly observe and assess tours. Arrange training and professional development for effective presentations.
Maintain accurate records of campus visit registrations, attendance, and feedback to track visit metrics and support data-informed decision-making.
Stay informed about current trends and best practices in First-Year Experience, Orientation, and Transition programs.
Assist the Director of New Student Orientation and Transition with budget development and management of campus interests and inventory.
Other related duties as assigned.