Operations Manager, Orientation Programs Orientation

Boston University • Boston, MA

19h • $50,000 - $60,000

About The Position

This role provides independent leadership for the day-to-day operations of the Orientation Office and Parents & Family front office. The Operations Manager serves as the primary supervisor for the Orientation student staff team, managing their performance, work direction, and daily activities. This includes overseeing the entire student employee lifecycle, from recruitment and onboarding to performance management and evaluations. The position requires independent judgment in setting work priorities, directing operations, allocating resources, and ensuring the successful planning and execution of Orientation programs. Additionally, the role offers operational leadership for Parents & Family Programs, coordinating student staff and assisting with events like Parents & Family Weekend, while also developing initiatives to engage new families with Boston University.

Requirements

• Supervisory experience
• Experience in student staff management
• Recruitment and onboarding experience
• Performance management and coaching skills
• Ability to exercise independent judgment
• Experience in planning and executing programs
• Coordination of resources
• Development of engagement initiatives

Responsibilities

• Provide independent leadership for the day-to-day operations of the Orientation Office and Parents & Family front office.
• Serve as the primary supervisor responsible for the performance, work direction, and day-to-day management of the Orientation student staff team.
• Independently manage the student employee lifecycle, including recruitment, interview coordination, onboarding, work assignment, performance management, coaching, evaluation, and recommendations regarding candidate selection, continued employment, and corrective action.
• Exercise independent judgment in establishing work priorities, directing daily operations, allocating staffing resources, and ensuring the successful planning and execution of Orientation programs and related initiatives.
• Provide operational leadership for Parents & Family Programs by coordinating student employee resources and assisting with the planning and execution of Parents & Family Weekend and other family engagement initiatives.
• Develop and support family and parent engagement initiatives, helping to create meaningful opportunities for new families to connect with Boston University.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed