Senior Manager of Human Resources

Veterans • Worcester, MA

15d • Onsite

About The Position

Veterans Inc. is a premier 501(c)(3) non-profit organization dedicated to ending veteran homelessness and inspiring 100,000+ veterans and their families across New England, Montana, and North Dakota to achieve long-term self-sufficiency. As a national leader in veteran services, our culture aims to affirm individual dignity, uncover inner strengths, and promote independence. We are seeking a visionary and results-driven Senior HR Manager to champion our mission-driven workforce, elevate employee compliance, and architect human resource strategy across our growing organization. Serving as a vital strategic anchor, this leadership role aligns day-to-day HR excellence with the multi-state operational vision necessary to empower our frontline teams. Under the general supervision of the Vice President of Administration & Employee Relations, you will design, implement, and lead comprehensive HR initiatives across all six New England states, Montana, and North Dakota. You will serve as a trusted advisor to both senior leadership and staff, striking a balance between complex multi-state labor standards and the core values of empathy, integrity, and shared purpose that define the Veterans Inc. mission. This individual would be based at 69 Grove Street, Worcester, MA, but will be required to travel throughout New England.

Requirements

• Bachelor's degree in Human Resources, Business Administration, Organizational Development, or a related field (Master's degree or MBA preferred).
• Minimum of seven (7) to ten (10) years of progressive Human Resources experience, with a proven track record in strategic HR planning, talent management, and employee relations.
• Minimum of five (5) years in a dedicated HR supervisory or management role, directly leading and developing an HR team.
• Active senior-level certification, such as SHRM-SCP or SPHR (Senior Professional in Human Resources), is highly preferred upon hire or strictly required within six (6) months.
• Advanced proficiency with Human Resources Information Systems (HRIS), Applicant Tracking Systems (ATS), and data analytics tools, alongside advanced Microsoft Office skills for executive reporting.
• Deep, up-to-date expertise in federal, state, and local labor laws, regulatory compliance, and risk mitigation.

Responsibilities

• Manage talent acquisition, onboarding, performance evaluations, employee benefits, leave administration, and recognition initiatives.
• Act as the primary point of contact for receiving employee relations issues.
• Author, update, and maintain the HR Employee Handbook and establish departmental Standard Operating Procedures (SOPs).
• Serve as the lead contact for HR audits and organizational accreditations to ensure total regulatory compliance.
• Support the Director of Training with designing and coordinating all New Hire Orientations and company-wide All-Staff Meetings.
• Execute high-impact HR strategic initiatives and other duties assigned by senior leadership.

Benefits

• BCBS Medical, Dental, and Vision Insurance
• $2,500 Medical Opt-Out program if you have medical coverage through another source.
• Retirement Plan (403B) with a $3,000 Match
• Flexible Spending Accounts
• Tuition Reimbursement Program
• Paid Parental Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Senior