Sr Manager Events

ASM Global•Louisville, KY

4d•Onsite

About The Position

Legends Global is seeking a Senior Manager of Events & Guest Services for the KFC Yum! Center in Louisville, Kentucky. This role is responsible for the overall management, communication, and production of events, including the guest services operation. The ideal candidate will ensure the flawless execution of events such as collegiate sports, concerts, and family shows at the arena. Legends Global is a premier partner to the world's greatest live events, venues, and brands, delivering integrated premium services through a white-label approach. The company culture emphasizes respect, ambitious thinking, collaboration, and bold action, aiming to build an inclusive workplace where employees can be authentic, make an impact, and grow their careers.

Requirements

Bachelor’s degree from accredited four-year college or university
Five (5) to seven (7) years related experience and/or training in the public assembly industry in a supervisory or management position, or equivalent combination of education and experience.
Demonstrate knowledge in operational procedures, facility capabilities, industry terminology, event-related services, and technical requirements for the types of events anticipated at the facility.
Engage in independent decision making that is governed by procedure and guided by policy.
Proactive and decisive leader with excellent communication skills and a strategic mindset
Must be able to manage, lead, develop, and hold staff accountable
Operate portable radio and standard office equipment including copier and fax machine.
Follow oral and written instructions and communicate effectively with others in both oral and written form.
Organize and prioritize work to meet deadlines.
Work effectively under pressure and/or stringent schedule and produce accurate results.
Maintain an effective working relationship with clients, employees, exhibitors, patrons, and others encountered in the course of employment.
Remain flexible and adjust to situations as they occur.
Excellent written and verbal communication skills
Must be able to work events, multiple shifts, long hours, weekends, and holidays
Ability to work with limited supervision and interact with all levels of staff and management

Nice To Haves

Experience with AutoCad is a preferred

Responsibilities

Direct, supervise and schedule all aspects of operations including event coordination and services, event staffing, Manager on Duty schedules, audio/visual production services, security, crowd and risk management, police, fire and safety personnel, and ADA compliance.
Manage and Supervise the Manager, Events & Guest Services.
Assign events to Manager, Events & Guest Services.
Manages, coordinates, and plans all aspects of self-assigned events.
Serves as the primary liaison between the Louisville Cardinals, the NCAA and the KFC Yum! Center on game day as it pertains to events, rules and regulations, standard operating procedures, guest services and any other required communications that occur to ensure a successful operation.
Responsible for all summaries of events produced by the Event Services Department.
Supervises and assigns events to event manager.
Establishes and maintains effective working relationships with peers, tenants, and vendors.
Directs and leads cultivation of relationships with tenants and promoters.
Troubleshoots issues during events as they arise including guest services.
Ensures union contractual obligations and company policies/procedures are maintained.
Anticipates production, logistical, and operation problems and appropriate solutions.
Ensure that all aspects of the guest services operation are conducted efficiently and within company and facility policies.
Work with the Manager, Events & Guest Services to create and implement training programs for third party and internal employees to ensure the highest standard of customer services and safety.
Serve on the Safety Committee for the arena.
Know and ensure all laws, codes, ordinances, policies, procedures risk management, safety precautions, rules/regulations and emergency procedures are followed.
Create and implement safety reviews and protocols.
Assist with the event and guest services management as needed at other Legends Global venues.
Develop operating procedures that conform to corporate standards, customized to the specific needs of the facility and consistent with the goals and objectives of the client, facility, and corporation.
Investigate, analyze, and resolve operational problems and complaints.
Conduct periodic staff meetings to discuss procedures, problems, and policy changes.
Rotate with other facility personnel to function as Manager on Duty (MOD), who maintains total responsibility and authority over all clients, staff personnel, patrons, security, and safety in assigned buildings.
Responsibilities include but are not limited to making sure contractual agreements are met and clients’ event requirements and changes have been made in a timely fashion.
On-duty staff/subcontractors report to the MOD through any Managers or Supervisors who are present during the event.
Carries out supervisory responsibilities for the Event Manager and part-time guest services staff in accordance with all Legends Global policies and applicable laws.
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.