Senior Manager of Events and Training Operations

INCLUDEnyc•New York, NY

4d•$85,000 - $90,000•Hybrid

About The Position

The Senior Manager of Events and Training Operations provides ongoing management of INCLUDEnyc’s workshop scheduling and event planning. They develop and implement systems and processes to ensure the flexible allocation of resources in response to changing program and service needs. The Senior Manager of Events and Training Operations is a key member of INCLUDEnyc’s program operations team, ensuring that events and training operations are high-quality and meet community needs and grant/contract requirements. They collaborate closely with Programs, partner organizations, and vendors to ensure coordinated service delivery.

Requirements

Bachelor’s Degree and a minimum of 7 years of relevant experience required
Strategic thinker; ability to collect and use data to inform program development and delivery
Highly organized and detail-oriented
Strong project and event management skills from planning to implementation
Flexibility in the face of ambiguity or change
Collaborative spirit; ability to work across organizational functions to ensure outcomes
Entrepreneurial and independent worker; ability to take on a leadership role
Excellent interpersonal, presentation, and written and verbal communication skills
Demonstrated commitment to INCLUDEnyc’s mission of building positive outcomes for youth and young adults with disabilities

Nice To Haves

Master’s Degree in social work, education, vocational rehabilitation, public health, public administration, or other relevant degree preferred
At least 3 years in a management or supervisory role in an education or human service setting preferred

Responsibilities

Lead event planning for INCLUDEnyc’s annual events in collaboration with cross-departmental staff
Oversee the coordination of in-person, hybrid, and virtual workshops and trainings.
Oversee scheduling and staffing of external community outreach events
Ensure timely, accurate event details and communications with workshop host partners, including schools, organizations, and hospitals.
Collaborate across the organization to ensure that all training materials and information resources for workshops, outreach, and events are accurate, up to date, and reflect the interests and needs of families and the requirements of funders
Collaborate on the production of webinars, videos, paper, and digital information and training resources
Build and maintain community training and referral partnerships that are robust and responsive
Maintain close collegial relationships with community partners
Participate in key federal, state, and community partnerships and activities to connect with people and ideas that support the organization’s work with families
Organizes and assists in the planning of on- and off-site community-based events and trainings around New York City by leading and attending meetings, keeping calendars up-to-date and accurate, and coordinating materials
Supervise up to two (2) full-time staff on the Operations team, ensuring responsive and superior customer service
Conduct and participate in org-wide and departmental meetings to maximize collaborative problem-solving;
In partnership with the Senior Director of Partner and Community Engagement, evaluate staff performance and provide support for continuing improvement