Events and Operations Specialist

Boise State University • Boise, ID

5d • Onsite

About The Position

The Events and Operations Specialist coordinates and provides equipment and facility set-up for meetings, conferences, and special events. This role involves providing customer service to building patrons, monitoring facility use to ensure policy conformance, and performing facility maintenance and cleaning. The Student Union at Boise State University serves as a central hub, fostering community and developing students through various programs, events, services, and facilities. This position applies basic skills while developing specialized skills in procedures, operations, techniques, tools, materials, and equipment. It involves performing routine and repetitive tasks with limited decision-making under close supervision and with limited experience.

Requirements

• Ability to lift and carry items weighing up to 60 pounds
• Sufficient speech and hearing acuity to perform customer service activities
• Knowledge of fire safety codes and ADA guidelines
• Some knowledge of: adding, subtracting, multiplying and dividing whole numbers.
• Experience providing customer service
• Experience explaining and applying policies and procedures
• Experience using tools, equipment, materials and common practices used in facility preparation including custodial work
• Experience setting work priorities
• Experience interpreting written oral instructions

Responsibilities

• Performs comprehensive custodial, facilities, and basic maintenance services for the Student Union, Special Events Center, Alumni & Friends Center, and other auxiliary buildings, including outdoors and event locations.
• Maintains the cleanliness and functionality of facilities through restroom cleaning, trash removal, vent dusting and degreasing, carpet extraction, hard floor care, and other routine custodial services.
• Performs basic facility and equipment maintenance, including cleaning, troubleshooting, and minor repairs to equipment such as vacuums, floor scrubbers, carpet extractors, and push sweepers.
• Monitors facility cleanliness to ensure spaces remain safe, clean, and welcoming for students, staff, and guests, and completes special projects and additional assignments as needed.
• Applies knowledge of fire safety codes and ADA guidelines to determine correct aisle width and safe entries and exits.
• Observes facility and equipment to ensure compliance with risk management objectives and public safety.
• Observes, responds to, and reports unusual occurrences such as theft, vandalism, illness, and drug and alcohol related problems; recommends safety and security solutions.
• Responds to emergency situations and may be a point of contact.
• Provides customer service and communicates with facility users to ensure event needs are met; assesses and resolves customer complaints.
• Assists customers and visitors with directions and information regarding events.
• Uses feedback to report program success and customer satisfaction.
• Evacuates customers in emergencies.
• Completes building opening and/or lockdown procedures and opening or securing event spaces.
• Serves as a point of contact for the Westmark Student Union Building before and/or after building hours are closed or in place of a Manager on Duty.
• Provides event equipment setup in the Westmark Student Union, Alumni & Friends Center, Special Events Center, outdoor spaces, and other campus event facilities.
• Performs custodial and facilities services for the Student Union, Special Events Center, Alumni & Friends Center, and other food service and event locations on campus.
• Participates in and supports workplace safety and emergency procedures in the Westmark Student Union.
• Perform other duties as assigned.

Benefits

• 12 paid holidays
• University is closed between Christmas and New Year's (requires use of 3 vacation days)
• Between 12-24 annual paid vacation days for full-time Professional and Classified staff depending on position type and years of service
• 10.76% University contribution to your ORP retirement fund (Professional and Faculty employees)
• 11.96% University contribution to your PERSI retirement fund (Classified employees)
• Excellent medical, dental and other health-related insurance coverages
• Tuition fee waiver benefits for employees, spouses and their dependents

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed