Senior Manager of Enterprise Applications

Faegre Drinker Biddle & Reath • Minneapolis, MN

6d • Hybrid

About The Position

Faegre Drinker has an opportunity for a Senior Manager of Enterprise Applications to work within our Technology & Innovation department in our Minneapolis or Philadelphia office. You will be part of a dynamic team responsible for the strategic management, delivery, and continuous optimization of the firm’s core business systems portfolio. This position will work with other talented individuals who share a passion for doing great work in the best interest of our clients.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field
• Minimum of ten (10) years of experience delivering, supporting, and maintaining enterprise applications in a networked Windows-based environment
• Deep knowledge of single-tier and multi-tier application architecture, SaaS tenant administration, and backend database configurations
• Minimum of five (5) years of experience in a people management or supervisory role, with a demonstrated track record of coaching, developing, and performance managing technical staff
• Minimum of five (5) years of experience managing third-party vendors, implementation partners, and managed service providers, including contract oversight, renewal cycles, and cost optimization of enterprise platforms
• Minimum of seven (7) years of experience working in a large law firm, professional services organization, or similarly regulated environment, with a strong understanding of confidentiality requirements, ethical walls, and matter-centric data structures
• Strong familiarity with both on-premises and cloud-based enterprise applications, including traditional and emerging technologies
• Strong familiarity working with Microsoft SQL Server configuration, administration, and support
• Experience leading or supporting ITIL-based service management processes, including incident, problem, and change management in an enterprise environment
• Experience managing enterprise application lifecycles, including modernization, upgrade planning, and decommissioning of legacy systems
• Proven experience partnering with cross-functional stakeholders across multiple departments to deliver enterprise technology solutions
• Ability to effectively communicate technical items to both technical and non-technical audiences
• Strong analytical, problem-solving and diplomacy skills.
• Excellent interpersonal, verbal and written communication skills, including the ability to communicate effectively in a virtual environment (e.g., via phone, web/videoconference)
• Ability to concentrate on tasks, make decisions and work calmly and effectively in a high-pressure, deadline-oriented environment
• Demonstrated ability to use good judgment in taking initiative while asking for direction or clarification and consulting others, as appropriate
• Willingness to be flexible with time and adjust to a changing work environment
• Ability to build and maintain positive relationships, both internally and externally, while maintaining a client service orientation in a collaborative environment
• Ability to use sound judgment and discretion in dealing with highly confidential information
• Demonstrated ability to work independently, organize and accurately prioritize work, be detail-oriented, understand when urgency is required and use good judgment in varied situations

Responsibilities

• Oversee the day-to-day operations of the Enterprise Application Team
• Provides day-to-day supervision of direct reports, including setting goals, performance standards, and development plans aligned to team and organizational priorities
• Oversees the design, deployment, version lifecycle, and ongoing administration of the firm’s single and multi-tier applications as well as SaaS tenant configurations where necessary
• Defines and maintains service levels (SLAs/OLAs) for enterprise applications and ensures consistent operational performance against agreed service targets
• Identifies opportunities for automation, AI, and workflow optimization
• Drives continuous improvement of the enterprise application ecosystem through modernization, rationalization, and technical debt reduction initiatives
• Represents Enterprise Applications in cross-functional management discussions and technology planning sessions as delegated by the Senior Director
• Ensure applications comply with legal industry regulations, data privacy standards, and client security requirements
• Special projects and other duties as assigned

Benefits

• Flexible working environment for work-life success
• Opportunity to participate in firm-sponsored volunteer events
• Wellness programming with personalized content and activities
• Professional environment and the opportunity to work with experts at the top of their fields
• Variety of health plan options, as well as dental, vision and 401(k) plans
• Generous paid time off
• discretionary bonus
• life, health, accident, and disability insurance
• a 401(k) plan

What This Job Offers

• Job Type: Full-time
• Career Level: Senior