Director of Enterprise Applications
ACHE•Chicago, IL
•Hybrid
About The Position
The Director of Enterprise Applications provides operational oversight for the organization’s core business software ecosystem. This role is responsible for collaborating with others on the design, deployment, integration, and continuous improvement of enterprise platforms, including our AMS built on Salesforce. The Director has deep technical knowledge of Salesforce and bridges the gap between our enterprise applications and business units, driving digital transformation initiatives that improve operational efficiency.
Requirements
- Bachelor’s degree in Computer Science, Information Systems, or a related field.
- 10+ years of progressive IT experience, with at least 4+ years in a leadership role managing enterprise application teams.
- 5+ years of progressive Salesforce experience, including at least 2-3 years in a Solution Architect or Lead Technical Architect capacity.
- Proven experience architecting solutions across multiple Salesforce clouds (Sales, Service and MuleSoft required; experience with additional clouds such as Experience Cloud, Marketing Cloud, Commerce Cloud, Tableau strongly preferred).
- Deep expertise in Salesforce data modeling, security architecture (profiles, permission sets, sharing rules), and platform limits/governance.
- Strong hands-on background in Apex, Lightning Web Components, Flow, and integration technologies (REST/SOAP APIs, middleware such as MuleSoft).
- Demonstrated experience leading enterprise-scale, multi-team Salesforce programs from design through go-live.
- Track record of advising executive stakeholders and translating business requirements into scalable technical architecture.
- Salesforce Certified Technical Architect (CTA) or equivalent combination of certifications (e.g., Application Architect and System Architect certification tracks) required or in progress.
- Excellent communication skills, with the ability to move fluidly between boardroom strategy discussions and detailed technical design sessions.
- Must possess sound judgment, discretion, and a high degree of professionalism.
- Ability to memorize a wide variety and type of information.
- Ability to make decisions.
- Ability to respond quickly to situations influencing decision making.
- Must have regular and predictable attendance.
Nice To Haves
- experience with additional clouds such as Experience Cloud, Marketing Cloud, Commerce Cloud, Tableau strongly preferred
Responsibilities
- Serve as the top-level technical escalation point and design authority across all concurrent Salesforce initiatives, resolving cross-project architecture conflicts.
- Lead the integrations, multi-cloud solutions, including integrations with ERP, marketing automation, LMS, data warehouses, and other enterprise systems.
- Own technical risk management for the Salesforce platform, including release management, sandbox strategy, technical debt remediation, and org health monitoring.
- Anticipate Salesforce product roadmap changes (releases, AI/Agentforce capabilities, platform licensing) and advise leadership on their business impact.
- Lead, mentor, and build a high-performing team.
- Manage relationships, SLAs, and third-party software vendors.
- Assist with departmental capital and operational expense budgets for enterprise applications.
- Partner with the Infrastructure and Security team to ensure all applications comply with data security standards.
- Ensure disaster recovery, backup, and business continuity plans for critical applications.
Benefits
- health plans (medical, dental, vision)
- short- and long-term disability plans
- group life insurance
- 401(k) plan – including employer matching and discretionary contribution
- annual incentive plan
- 10 paid holidays
- paid sick time
- paid time off (PTO)
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What This Job Offers
Job Type
Full-time
Career Level
Director
