Senior Manager of Customer Solution

Solplanet

23h

About The Position

At SOLPLANET, we are driven by a simple idea: solar for everybody. We strive to create the best possible experience for distributors, installers and end users. That’s why our solar inverters, energy storage systems and EV chargers are easy-to-install, reliable and user friendly. Private equity-backed AISWEI is a leading provider of renewable energy solutions - providing the world with solar inverters, batteries, EV charging stations, heat pumps, and energy management solutions. AISWEI has more than 15 years of expertise in R&D and manufacturing, with a strong technology heritage from both Germany and China. With 32 GW of annual production volumes (2024), AISWEI is one of the largest manufacturers of solar string inverters world-wide. AISWEI is operating under its own brand in China and its SOLPLANET brand internationally, and is trusted by leading global brands as an ODM service provider. Our team passionately believe that that we are all fellow citizens of one planet, and we are truly honored about deploying our solutions to local societies worldwide – every day.

Requirements

• Must be proficient in the architectural design of PV and energy storage systems, with a deep understanding of core components such as batteries, PCS, BMS, EMS, etc.; skilled in using design and simulation software such as AutoCAD, PVsyst, etc.
• Possess strong communication and coordination skills, team spirit, and a service-oriented mindset.
• Have good documentation editing skills and the presentation ability required for training and speeches.
• Demonstrate excellent execution ability, stress tolerance, and the capability to handle complex matters.
• Must be able to adapt to overseas business trips (mainly in Europe) of varying durations several times per year.
• A bachelor's degree or above is required, with a major in a science or engineering field such as electrical engineering, power electronics, automation, new energy, etc.
• Fully proficient in Chinese.
• English must be usable as a working language, with fluency in technical communication and business negotiations; proficiency in a local language is a plus.
• More than 6 years of experience in solution design, system integration, or pre-sales technical roles in the PV and energy storage industry.
• Proficient in using common software: PV system simulation tools such as PVsyst, PVsol, Helioscope, etc., AutoCAD for electrical layout, and Excel for modeling.
• Familiar with the hardware and software working principles of inverters and PCS.
• Familiar with the architecture, wiring principles, and system design principles of PV systems.
• Familiar with battery, BMS, EMS, as well as fire protection and thermal management technologies for energy storage systems.
• Familiar with system integration technologies such as PV-storage-diesel hybrid systems, micro-grid control strategies, and off-grid and on-grid switching logic.
• Familiar with grid connection policies, subsidy mechanisms, grid codes, and certification requirements in the European market.
• Understand the business models of typical energy storage system application scenarios and local power market trading rules.

Nice To Haves

• Proficiency in a local language is a plus.

Responsibilities

• Communicate in depth with customers to accurately analyze their specific technical requirements across different application scenarios (e.g., residential, commercial & industrial (C&I), utility-scale ground power plants, microgrids, etc.).
• Design integrated system solutions covering PV modules, inverters, battery management systems (BMS), energy management systems (EMS), etc. At the same time, assist customers in performing revenue forecasting and economic analysis.
• Lead or assist in drafting bilingual (Chinese-English) technical bid documents, feasibility study reports, and other technical documents; participate in bid submissions, technical clarifications, and contract negotiations.
• From early-stage opportunity assessment and site surveys, to mid-stage solution finalization and technical agreement signing, and later-stage delivery support – ensure smooth progress through full-cycle coordination.
• Continuously track and analyze policies on PV and energy storage, power market trading rules, and industry trends in overseas target markets.
• Conduct in-depth research and analysis of competitors’ strategies, products, and pricing to provide a basis for the company to develop differentiated competitive strategies.
• Provide feedback on collected customer needs and market dynamics to the product line, and participate in formulating product roadmaps to ensure solutions align with real market needs.
• For customer/market needs that cannot be met by existing products, organize regional and headquarters product line teams to clarify requirements and discuss corresponding technical solutions, apply for product change CRs (Change Requests), and track CR implementation status.
• Provide technical support for new product launches to ensure smooth initial deployment, including system solution design, organizing customer training, guiding equipment installation and commissioning, and collecting field information and customer feedback.
• Collaborate with the regional sales team to explore markets, responsible for technical customer communication and relationship maintenance. At the same time, assist in building and maintaining overseas channel systems, and promote cooperation with local distributors, installers, and other partners.
• Represent the company at overseas energy exhibitions, forums, etc., to promote products and solutions, enhancing the company’s international brand influence.
• Manage local pre-sales technical support engineers under a dotted-line structure; participate in formulating performance contracts and assessing performance indicators.
• Organize regional pre-sales technical requirements meetings to collect requirements, discuss solutions, apply for CRs, and track requirement implementation.
• Organize local pre-sales engineers to provide regular product and technical training to internal sales teams and external channel partners, improving the team’s overall technical sales capabilities.
• Serve as a key communication bridge between technology, marketing, R&D, service, and other departments to ensure information synchronization and smooth resource allocation.

Benefits

• Unique opportunity to be part of a spirited and diverse team of passionate experts that work together within an exceptionally open-minded environment
• Assisting you in to develop, personally and professionally, to grow internally within an international environment which leverages your abilities, skills and expertise
• Unique opportunity to be part of an ambitious, energetic and rapidly growing Solplanet team with flat hierarchies, fast decision making and strong opportunities to successfully cultivate your long-term path within the renewable energy industry

What This Job Offers

• Job Type: Full-time
• Career Level: Senior