Senior Manager of Case Management
About The Position
The Senior Manager of Case Management develops and delivers plans, programs, and training to continually improve quality and productivity in Case Management units across multiple locations. The role participates in long-range planning and annual budget development; supports the creation and maintenance of policies and procedures; and recommends programs and strategies to improve departmental performance. It coordinates reporting, technology projects, location-level operations, training, audits, capacity and facility planning, and legal-action workflows. The Senior Manager also evaluates staffing and processes, leads department communications, and provides leadership and guidance to staff, including involvement in hiring, training, equipment, and performance evaluations. The role requires regular and predictable attendance, completion of assigned training, and travel approximately 25% of the time. It operates in a professional office environment with low to moderate noise, moderate interruptions, good lighting, and climate control. Compensation is expected to be $79,202–$102,925 based on experience.
Requirements
- Bachelor’s degree or equivalent years of experience.
- 5 to 7 years of prior experience in a related field.
- Excellent customer service, mathematical, problem-solving, and analytical skills.
- Excellent communication and computer skills, including use of the MS Office Suite.
- Good organizational, planning, and time-management abilities.
- Knowledge of the legal process.
- Ability to present a positive, professional image of the Firm.
- Ability to travel approximately 25% of the time.
Responsibilities
- Participates in long-range Case Management planning, including input into annual budget development.
- Assists with developing Case Management policies and procedures and maintaining policy and procedure manuals.
- Develops strategies and recommendations to improve Case Management quality and productivity and implement new programs.
- Coordinates management reports covering capacity, production, and financial activities to assess and enhance department performance.
- Identifies opportunities to use technology to support clients, reduce costs, and automate work.
- Directs and coordinates Case Management technology projects, including implementation and testing of new programs.
- Researches industry and competitor information to establish performance benchmarks and standard metrics.
- Coordinates department activities at assigned locations.
- Assists in developing Case Management training programs and documentation.
- Conducts special departmental audits as assigned.
- Ensures internal clients receive requested performance reports.
- Ensures client- and Court-related issues are addressed in a timely manner.
- Maintains Court information in Master Maintenance, including court costs, addresses, and form requirements.
- Coordinates site-level capacity and facility planning for Case Management.
- Controls the flow of legal actions to respective work units.
- Evaluates volume and capacity to ensure appropriate staffing and supervision.
- Reviews processes and workflows and makes adjustments to improve efficiency and effectiveness.
- Conducts departmental meetings to communicate information effectively to employees.
- Provides staff leadership and guidance in fulfilling their responsibilities.
- Participates in interviews and recommends candidates for positions.
- Ensures employees receive appropriate training, equipment, and supplies.
- Ensures employees receive regular performance evaluations, development plans as needed, and appropriate performance documentation.
- Maintains regular and predictable attendance and completes all required training for the assigned position.
- Performs additional duties as requested or required.
Benefits
- Paid time off: 21 days annually.
- Nine company-paid holidays.
- Medical, prescription drug, dental, and vision benefits.
- 401(k).
- Parental leave.
- Life and disability insurance.
- Promotional opportunities from within the firm.
- Employee perks and discounts, including Verizon, car dealerships, local movie theaters, and theme parks.
- On-site Bistro To Go vending and fresh foods.
- Free parking.
- Free on-site fitness center.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
