Senior Manager of Case Management

Visiting Nurse Health System Inc • Atlanta, GA

2d • $80,000 - $100,000 • Onsite

About The Position

Visiting Nurse Health System is looking for an experienced and mission-driven Senior Manager of Case Management - EDWP to partner with the Director of Case Management (DCM) to oversee care coordination across community-based programs. In this highly visible leadership role, you will strengthen daily operations, support team performance, and help ensure members receive coordinated, high-quality services. This in-office position is based at our Hartsfield or Marietta office, Monday through Friday.

For more than 78 years, Visiting Nurse Health System has been a trusted leader in caring for Atlanta. As a non-profit provider of home healthcare, long-term care at home, hospice, and palliative care services, we help patients and families receive the support they need where they feel most comfortable—at home. Here, your work is more than a job; it is an opportunity to lead with purpose, make a meaningful impact, and improve lives across the communities we serve.

Our vision is to be the first choice for patients, families, payers, and healthcare providers seeking home healthcare services. We are committed to exceptional patient and employee satisfaction, strong community partnerships, coordinated care solutions, workforce development, and innovative technologies that improve affordability and access to care. We strive to be a place where healthcare professionals are proud to work, supported in their growth, and empowered to do their best work. For more information about our organization, please visit us here [https://vnhs.org/].

We are looking for leaders who bring our values to life every day—in the way they support their teams, serve members, collaborate with partners, and lead through change.

Respect & Integrity - We practice the highest ethical standards and honor our commitments. We are fair, transparent, honest, and person-centered in all our actions. We value the beliefs and opinions of our diverse community of patients and employees.
Excellence - We are committed to delivering the best outcomes and highest quality service through the dedicated efforts of every team member. We are committed to continuous improvement in all that we do and strive to be leaders for others to emulate.
Stewardship - We enhance the lives of those we serve through responsible planning and management of the resources entrusted to us, with each of us contributing toward a shared purpose.
Care - We provide compassionate, person-centered care while respecting individual physical, emotional, and spiritual needs.

Requirements

• Bachelor’s degree in health sciences, social work, counseling, or a related field.
• Valid CPR certification.
• Current, valid driver’s license.
• Minimum of three years of case management experience.
• Minimum of three years of leadership experience.
• Minimum of three years of experience working with Medicaid Waiver programs.
• Minimum of three years of experience in community-based healthcare, public health, care coordination, or a similar healthcare or social services role.
• Knowledge of Medicaid Waiver policies and regulations.
• Demonstrated knowledge of KPIs and performance management.
• Strong knowledge of healthcare regulations, quality standards, and care coordination models.
• Strong understanding of community health issues and social determinants of health and access to care.
• Demonstrated proficiency using digital tools and platforms for communication, documentation, reporting, and data tracking.
• Experience working with underserved or vulnerable populations.
• Proficiency with Microsoft Office applications, internet navigation, email, computer file management, online HR services, and online training platforms.

Nice To Haves

• Master’s degree is a plus.
• Licensed Clinical Social Worker (LCSW) is a plus.
• Licensed Master Social Worker (LMSW) is a plus.
• Certified Social Work Case Manager (C-SWCM) is a plus.
• Knowledge of the Georgia Horizon system is a plus.

Responsibilities

• Oversee daily EDWP operations, resource allocation, staffing, and program performance.
• Lead and support Team Leads and Case Managers through coaching, consultation, performance management, and professional development.
• Monitor key performance metrics, identify variances, and implement quality improvement and corrective action strategies.
• Provide clinical oversight through complex case consultation, joint home visits, assessment conferences, and documentation reviews.
• Ensure care is coordinated effectively with physicians, nursing leadership, DCH, and community stakeholders.
• Support recruitment, onboarding, orientation, performance evaluations, and ongoing development of case management staff.
• Promote culturally responsive, member-centered care and effective integration of medical, behavioral, and social services.
• Support complaint resolution, clinical investigations, risk management, and documentation requirements.
• Serve as a secondary liaison with the Department of Community Health (DCH) for the EDWP.
• Ensure compliance with EDWP, Medicaid, Medicare, federal/state regulations, accreditation standards, and VNHS policies.
• Promote member safety, infection control, and evidence-based practices across the program.

Benefits

• Lead a mission-focused program that helps older adults and individuals with disabilities remain supported in the community.
• Join a respected non-profit organization with a long-standing legacy of service in Atlanta.
• Make a meaningful impact by developing teams, improving systems, and advancing quality care.
• Work in a collaborative environment that values respect, integrity, excellence, stewardship, and compassionate care.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior