Director of Case Management

Youth Opportunity Investments, LLC•Crestview, FL

2d•Onsite

About The Position

We are hiring a Director of Case Management to lead and support the case management team at Crestview Youth Academy. This position provides supervision, guidance, and mentoring to case managers while also maintaining an assigned caseload. The Director of Case Management coordinates admissions, discharges, transportation, family visits, court communication, and collaboration with referring agencies. This position also ensures that case records, reports, correspondence, and other required documentation meet court, agency, contractual, and Youth Opportunity requirements. This role is ideal for an experienced human services professional with strong leadership, communication, case coordination, and records-management skills.

Requirements

Associate degree from an accredited college or university
Two or more years of experience working with children or adolescents with serious emotional, behavioral, or substance use needs
Advanced verbal and written communication skills
Strong leadership, organizational, documentation, and records-management skills
Ability to communicate effectively with youth, families, courts, referring agencies, and facility staff
Ability to manage multiple responsibilities and meet required deadlines
Ability to pass required background checks and pre-employment screenings
Must maintain an appropriate and valid state driver’s license.

Nice To Haves

Candidates with a master’s degree in an appropriate field may be considered without two years of professional experience
Bachelor’s degree in counseling, social work, psychology, rehabilitation, special education, or a related human services field
Previous supervisory or case management leadership experience
Experience working with local or state agencies, courts, residential programs, behavioral health programs, or juvenile services
Experience with group leadership, group dynamics, and experiential education
Experience supervising documentation, admissions, discharge planning, and family engagement activities

Responsibilities

Supervise, guide, mentor, and support all case management staff
Assign and monitor caseloads while maintaining an assigned caseload as needed
Assess newly admitted youth by reviewing records, communicating with referring agencies, and interviewing youth and their families
Coordinate admissions, discharges, transportation, and transition planning with case managers and other facility departments
Coordinate case management activities and communication with courts, referring agencies, families, and other outside partners
Coordinate family visits and other family-engagement activities with the case management team
Serve as a resource for staff working with courts, referring agencies, families, and outside systems
Ensure required reports, correspondence, case notes, and other documentation are accurate, timely, and compliant with court, agency, contractual, and Youth Opportunity guidelines
Review case files and records to ensure documentation is complete, current, and properly maintained
Assist the Facility Administrator with youth- and family-related concerns
Collaborate with facility leadership and members of the multidisciplinary treatment team
Conduct periodic case-record reviews and support performance-improvement activities
Communicate youth progress, needs, and transition recommendations to the appropriate individuals and agencies
Maintain a high standard of professional and role-model behavior for youth
Participate in required training and professional development activities
Report any acts, incidents, or conditions reflecting the possibility of inappropriate youth-to-youth or staff-to-youth relationships
Report any use of physical force and all unusual incidents according to established guidelines
Perform other duties as assigned or needed