Senior Manager of Brand Experience

Pattern • Lehi, UT

7d • Hybrid

About The Position

Pattern is seeking a Senior Manager of Brand Experience to lead a high-performing team of Operations Managers and drive marketplace strategy for brand partners within the Pattern Creators team. This role involves scaling the TikTok Shop division, mentoring operations managers, and refining strategic playback for key brand partners. Creators is a SaaS product focused on ambassador programs, influencer marketing, and revenue generation.

This is a full-time, hybrid position based in Lehi, Utah.

Requirements

• Exceptional organizational skills with a proven track record of prioritizing dozens of moving parts, managing complex workstreams, and maintaining speed without sacrificing quality.
• High emotional intelligence combined with a strong point of view and direct assertiveness. Ability to collaborate productively while holding cross-functional partners in procurement, logistics, and finance accountable to operational commitments.
• Deep passion and natural ability for working across matrixed teams internally, earning trust quickly, and navigating internal organizational dynamics effectively.
• Background in e-commerce operations, store health, PDP optimization, or marketplace management (TikTok Shop or Amazon experience highly valued).
• Demonstrated ability to manage distributed execution teams (including offshore support teams) and empower team members to deliver high-impact results.

Nice To Haves

• TikTok Shop or Amazon experience

Responsibilities

• Partnering directly with central supply chain and internal logistics teams to align procurement, inventory allocation, and fulfillment with live shopping and creator-driven demand spikes.
• Leading and managing end-to-end Product Detail Page (PDP) optimization, new product launches, listing quality, and creative asset enhancements (including main photos and offer structures) for high-converting TikTok Shop storefronts.
• Overseeing overall shop health, including customer service workflows, fulfillment SLAs, onboarding coordination, and immediate adaptation to evolving TikTok Shop marketplace policies.
• Managing price parity monitoring and unauthorized seller monitoring to protect brand integrity.
• Guiding and supporting an execution team—including offshore operations partners and internal operational specialists—to ensure seamless task execution across all active accounts.
• Collaborating cross-functionally across internal business units (including product, supply chain, commercial, and finance teams) to resolve process bottlenecks, enforce operational standards, and streamline internal workflows.
• Prioritizing and executing on multiple competing workstreams simultaneously while maintaining exceptional quality, speed, and cross-functional alignment.

Benefits

• Unlimited PTO
• Paid Holidays
• Onsite Fitness Center
• Company Paid Life Insurance
• Casual Dress Code
• Competitive Pay
• Health, Vision, and Dental Insurance
• 401(k) match. Pattern matches 100% of the first 3% in eligible compensation deferred and 50% of the next 2% in eligible compensation deferred.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed