Senior Manager of Brand Experience

Pattern•Lehi, UT

5d•Hybrid

About The Position

Pattern is seeking a Senior Manager of Brand Experience to lead a high-performing team of Operations Managers and drive marketplace strategy for brand partners within the Pattern Creators team. Creators is a SaaS product focused on building ambassador programs, influencer marketing, and increasing revenue. This role involves scaling the TikTok Shop division, mentoring operations managers, and refining strategic playback for key brand partners. It is a full-time, hybrid position based in Lehi, Utah.

Requirements

Exceptional organizational skills with a proven track record of prioritizing dozens of moving parts, managing complex workstreams, and maintaining speed without sacrificing quality.
High emotional intelligence combined with a strong point of view and direct assertiveness.
Deep passion and natural ability for working across matrixed teams internally, earning trust quickly, and navigating internal organizational dynamics effectively.
Background in e-commerce operations, store health, PDP optimization, or marketplace management (TikTok Shop or Amazon experience highly valued).
Demonstrated ability to manage distributed execution teams (including offshore support teams) and empower team members to deliver high-impact results.
Ability to earn trust quickly, identify operational risks early, and create clarity across teams.
Ability to manage many workstreams at once while maintaining both quality and speed.
Ability to improve how teams work together, establish durable operating rhythms, and elevate TikTok Shop listing quality, shop health, and operational execution.

Nice To Haves

TikTok Shop or Amazon experience

Responsibilities

Partnering directly with central supply chain and internal logistics teams to align procurement, inventory allocation, and fulfillment with live shopping and creator-driven demand spikes.
Leading and managing end-to-end Product Detail Page (PDP) optimization, new product launches, listing quality, and creative asset enhancements for TikTok Shop storefronts.
Overseeing overall shop health, including customer service workflows, fulfillment SLAs, onboarding coordination, and adaptation to evolving TikTok Shop marketplace policies.
Managing price parity monitoring and unauthorized seller monitoring to protect brand integrity.
Guiding and supporting an execution team, including offshore operations partners and internal operational specialists, to ensure seamless task execution across all active accounts.
Collaborating cross-functionally across internal business units (product, supply chain, commercial, finance) to resolve process bottlenecks, enforce operational standards, and streamline internal workflows.
Prioritizing and executing on multiple competing workstreams simultaneously while maintaining exceptional quality, speed, and cross-functional alignment.