Senior Manager of Benefits and Claims

Ocean State Job Lot • North Kingstown, RI

1d • Hybrid

About The Position

The Senior Manager of Benefits and Claims role at Ocean State Job Lot (“OSJL” or “Company”) is a crucial leadership position responsible for leading two teams: the Company’s Benefits team, which ensures that benefits offerings are implemented and serviced effectively and efficiently as part of the Company’s total compensation program; and the Claims team, which oversees all aspects of the Company’s claims programs-primarily workers’ compensation and general liability-to mitigate risk and control costs. This role focuses on operational excellence, providing technical expertise, and management oversight while working closely with Company leadership to execute strategies and resolve issues that impact OSJL benefits and claims program offerings.

Requirements

• Bachelor’s degree in Human Resources, business administration, or a related field is required.
• 8 or more years of professional experience in benefits administration and Human Resources operations is required; retail industry experience is preferred.
• 5 or more years of supervisory experience is required.
• Demonstrated experience with project management, vendor management, and strategic process improvement is required.
• Subject matter expertise regarding federal and state laws and related compliance for leave of absence, worker’s compensations programs, and employee benefits is required.
• Experience with self-insured benefit plans is required.
• Proficient in Microsoft Excel and the Google platform (i.e., Sites, Slides, Drive, Docs, Sheets).

Nice To Haves

• Retail industry experience is preferred.
• CBP (certified benefits professional) certification in employee benefits is preferred.

Responsibilities

• Manage and optimize a competitive, cost-effective, and compliant benefits program package (e.g., medical, dental, vision, life, disability, 401(k), and wellness programs) tailored to our retail associate, supply chain, and corporate populations.
• Oversee the administration of all leave-of-absence programs to ensure compliance with applicable state and federal laws (i.e., FMLA, ADA) and Company policies, resulting in a clear, supportive process for associates.
• Manage day-to-day vendor performance and serve as the primary point of contact for brokers and carriers. Monitor contract compliance and prepare reports for executive review.
• Track and analyze benefits metrics and claims trends to recommend data-driven improvements to leadership. Implement process enhancements based on identified gaps.
• Collaborate with insurance carriers and brokers in the research and development of potential new benefit offerings that reflect the needs of the associate population, and present the same to Company leadership.
• Promote benefits program offerings to associates and communicate changes in order to continuously improve the program utilization.
• Advise and counsel all OSJL leaders and associates on existing benefits program offerings.
• Develop a network to resolve associate benefits questions and issues, including focused response protocols for certain issues.
• Maintain and audit department workflows to ensure compliance with COBRA, ACA, ADA, and ERISA. Serve as the internal subject matter expert for complex leave and workers’ compensation cases.
• Lead and perform all duties of 401(k) plan sponsor and comply with all requirements for plan design, loan administration, reporting and auditing activities.
• Manage associate performance, write performance reviews as well as provide coaching and feedback for Benefits and Claims team members. As needed, delegate work and follow up with team members to confirm timely completion of tasks.
• Assist with hiring new team members, training new team members and acting as a mentor to coach and develop new teammates.
• Supervise the end-to-end processing of all workers' compensation and general liability claims. Collaborate with legal counsel and TPAs (Third-Party Administrators), to facilitate the resolution of litigated claims and represent the Company’s operational interests.
• Analyze claims data to identify trends (e.g., specific stores with high incidents, common injury types) and partner with the Safety and Loss Prevention teams to implement corrective actions.

Benefits

• Competitive Paid Time Off (PTO)
• Comprehensive Health Coverage: Including but not limited to Medical, Dental, Vision, and much more.
• 401K Program
• Flexible Spending Account (FSA)
• Tuition Reimbursement
• Associate Store 30% Discounts
• Complimentary access to OSJL-owned vacation properties
• Discounted gym memberships
• 20% off at OSJL affiliated restaurants
• Free lunch Fridays

What This Job Offers

• Job Type: Full-time
• Career Level: Manager