Manager, Claims - Accident Benefits

Co-operators•Edmonton, AB

3d•Hybrid

About The Position

The Claims Manager will provide operational and technical leadership to a group of supervisors and their teams. This role is accountable for the effective delivery of a superior client experience, maintenance of a highly engaged workforce, management of loss costs, and adherence to claims handling guidelines. The Manager is responsible for the execution of strategic initiatives within the team to position Co-operators as the industry leader in claims service and results.

Requirements

Five years of experience in the insurance industry.
Five years of successful people leadership experience.
A post-secondary degree in Business, Finance, Insurance or Risk Management.
Functional knowledge of insurance claims management and claims handling practices.
Functional knowledge of contact center operations.
Functional knowledge of Human Resources practices and procedures.
Functional knowledge of key metrics for measuring success in claims.
Functional knowledge of change management concepts.
Working knowledge of Property & Casualty products and services.
Working knowledge of the insurance regulatory environment.
An understanding of clients changing needs.
Demonstrated ability to use metrics and analytical tools to take action on identified opportunities.

Nice To Haves

Fellow Chartered Insurance Professional (FCIP) or Chartered Insurance Professional (CIP) is an asset.

Responsibilities

Lead the team on building collaborative, efficient, and resilient employees to deliver strategic objectives.
Provide technical coaching, direction, and support to Supervisors.
Create a client service culture and embed client engagement into the claim’s operations, inspiring and motivating claims teams to provide the best claims experience in Canada.
Collaborate with team members to ensure consistency in operational, technical, and Human Resources processes.
Leverage analytics and partnerships to optimize decision making within the operation and file handling.
Work collaboratively with internal stakeholders in the implementation of business objectives and processes which enhance client engagement, support profitability, and enrich staff engagement.
Develop and execute department and organizational strategic plans and objectives in collaboration with corporate partners.
Coach and develop your team, recruit and select talent, manage and reward performance, and foster an agile culture to deliver on strategic objectives.