Senior Manager of Benefits (84091)

INTER-CON SECURITY SYSTEMS INC•Pasadena, CA

1d•Onsite

About The Position

The Senior Manager of Benefits will play a critical, hands-on leadership role in stabilizing and managing Inter-Con’s benefits function. This position is responsible for the day-to-day administration, team leadership, and operational execution of all benefits programs while helping rebuild processes, improve accuracy, and ensure compliance. This role is ideal for someone who thrives in a fast-paced, high-volume environment, can step into ambiguity, and is comfortable acting as a player-coach and problem solver to address immediate operational gaps.

Requirements

7+ years of progressive experience in benefits administration
3+ years of experience leading or mentoring a team
Strong knowledge of ACA, ERISA, COBRA, HIPAA, and benefits compliance requirements
Hands-on experience with benefits billing, reconciliation, and deductions
Experience supporting large employee populations (2,000+ on medical plans preferred)
Strong problem-solving skills with the ability to make sound, practical decisions
Advanced Excel skills and experience working with HRIS systems

Nice To Haves

Experience in union environments or Health & Welfare plans
Experience in high-volume industries such as staffing, security, or labor-intensive workforces
Exposure to benefits process improvement or system implementations
Relevant certifications (CEBS, CBP, SHRM, or similar)

Responsibilities

Oversee daily administration of all employee benefits programs, including medical, dental, vision, life, disability, 401(k), and voluntary benefits
Ensure accurate benefits billing, reconciliation, and payroll deductions, resolving discrepancies and preventing future errors
Manage and support open enrollment processes, including system readiness and employee communications
Oversee case management and employee inquiries, ensuring timely resolution and adherence to SLAs
Directly manage and develop a team of benefits professionals (including U.S.-based staff and offshore support)
Provide guidance, training, and decision-making support to a team that currently requires stronger leadership and structure
Establish clear roles, accountability, and performance expectations
Act as an escalation point for complex benefits issues
Identify gaps in current workflows and implement standard operating procedures (SOPs)
Redesign and improve processes related to benefits administration, case management, and communications
Drive operational efficiency and accuracy through better systems usage and documentation
Partner with leadership to support broader process reengineering efforts within the benefits function
Ensure compliance with all applicable regulations, including ACA, ERISA, COBRA, HIPAA, and 1095-C reporting
Support audits, filings (including 5500), and internal compliance reviews
Maintain accurate documentation and controls to minimize organizational risk
Partner with brokers, carriers, and third-party administrators to resolve issues and improve service delivery
Collaborate cross-functionally with HR, Payroll, and Finance to ensure alignment on benefits processes and data
Support union-related benefits administration and Health & Welfare plans as applicable