Senior Manager, Mission Success, NCR

Onebrief•Washington, DC

3d•$190,000 - $220,000

About The Position

The Senior Manager, Mission Success serves as the senior-most leader responsible for the success, strategic direction, and growth of a portfolio of Department of War customers. The role owns customer relationships at every level, from end users to General and Flag Officers and senior civilian leadership, and positions Onebrief as a trusted strategic partner across the Department of War. This role goes beyond traditional customer success: it establishes strategic priorities across accounts, builds executive-level relationships, influences organizational adoption, and translates customer needs into measurable business outcomes. The Senior Manager is responsible for retention, expansion, and long-term growth while ensuring Onebrief delivers meaningful operational impact. The Senior Manager also leads a team, setting account priorities, allocating resources, and ensuring consistent execution across the portfolio. Success requires strategic thinking, organizational influence, military operational knowledge, and the ability to navigate complex government environments.

Requirements

Extensive experience operating within large-scale military or government organizations, including the ability to engage effectively with senior military leaders, General/Flag Officers, and senior civilian executives.
Experience leading or supporting large-scale staff planning, gained through Professional Military Education and/or military service, and a strong understanding of Department of War operational environments.
Demonstrated experience leading customer-facing teams, managing complex accounts, or directing strategic initiatives across multiple stakeholders and organizations.
Proven ability to develop and execute account growth strategies, including customer retention, contract renewals, expansion, and identification of new business opportunities.
Experience working directly with contracting and budget officials on purchases ranging from small UFR or similar procurement-path purchases to large-scale programmatic acquisitions.
Experience navigating major military planning exercises and understanding protocols and requirements for software deployment on classified networks.
Demonstrated ability to influence adoption of software or technology solutions within large, complex government environments.
Strong technical aptitude and ability to develop deep expertise in the Onebrief platform, engage technical subject matter experts, and troubleshoot complex cross-platform issues.
Experience coordinating complex customer requirements, incidents, and escalations across customer organizations and internal Product and Engineering teams.
Exceptional communication, executive presence, and organizational leadership skills, with the ability to influence stakeholders at every level.
Current Top Secret clearance with eligibility for SCI, and ability to access Department of War facilities and installations.

Nice To Haves

Ability to operate at both executive and tactical levels, translating broad organizational objectives into actionable strategies while maintaining accountability for execution and results.
Strong understanding of Department of War organizational structures, military planning processes, command relationships, and the complexities of operating across Services and Combatant Commands.
Commercial mindset and understanding of how customer relationships, product adoption, and operational impact translate into retention, expansion, and revenue growth.
Experience developing talent, directing teams, allocating resources, and establishing accountability across complex portfolios.

Responsibilities

Serve as the senior-most field representative for the portfolio, establishing strategic direction and aligning internal teams and government stakeholders around customer objectives and company priorities.
Provide strategic direction, mentorship, and oversight to Partner Engagement Managers; establish priorities, manage performance, and align the team with broader account objectives.
Translate customer requirements, operational challenges, and emerging needs into actionable feedback for Product and Engineering while maintaining deep technical expertise across the Onebrief platform.
Identify and develop strategic growth opportunities across commands, services, and organizations, translating customer relationships and product impact into expanded business opportunities.
Lead strategic engagement with Allies and Partners, extending Onebrief’s value proposition and identifying opportunities for international expansion.
Establish understanding of assigned accounts, including organizational structures, stakeholders, contracts, customer requirements, and strategic priorities.
Develop and execute account strategies that support customer mission objectives and Onebrief’s long-term business goals.
Establish executive sponsorship and strengthen Onebrief’s position as a strategic partner.
Own retention and renewal strategies across the portfolio.
Develop a risk analysis framework to proactively identify and address complex customer retention challenges.
Allocate team resources based on account complexity, customer needs, and strategic importance.