Senior Manager, Mission Success, Air Force

Onebrief

3d•$190,000 - $220,000

About The Position

The Senior Manager, Mission Success is the senior-most leader responsible for the success, strategic direction, and growth of a portfolio of Department of War customers. The role owns customer relationships at all levels, from end users to senior military and civilian leaders, and positions Onebrief as a trusted strategic partner. The position establishes strategic priorities across assigned accounts, develops executive relationships, influences organizational adoption, and translates customer needs into measurable outcomes. It drives retention, expansion, and long-term growth while ensuring Onebrief delivers meaningful operational impact. The Senior Manager also leads a team of Partner Engagement Managers, setting account priorities, allocating resources, managing performance, and ensuring consistent execution across the portfolio. The role requires strategic leadership, military operational knowledge, organizational influence, technical aptitude, and the ability to navigate complex government environments. It also involves translating customer requirements and operational challenges into actionable product feedback and identifying opportunities for growth across commands, services, organizations, Allies, and Partners.

Requirements

Extensive experience operating within large-scale military or government organizations and engaging effectively with senior military leaders, General/Flag Officers, and senior civilian executives.
Experience leading or supporting large-scale staff planning through Professional Military Education and/or military service, with a strong understanding of Department of War operational environments.
Demonstrated experience leading customer-facing teams, managing complex accounts, or directing strategic initiatives involving multiple stakeholders and organizations.
Proven ability to develop and execute account growth strategies, including customer retention, contract renewals, expansion, and identification of new business opportunities.
Experience working directly with contracting and budget officials on purchases ranging from small UFR (or similar procurement path) purchases to large-scale programmatic acquisitions.
Experience navigating major military planning exercises and understanding protocols and requirements for software deployment on classified networks.
Demonstrated ability to influence software or technology adoption in large, complex government environments.
Strong technical aptitude and ability to develop deep expertise in the Onebrief platform, engage technical subject matter experts, and troubleshoot complex cross-platform issues.
Experience coordinating complex customer requirements, incidents, and escalations across customer organizations and internal Product and Engineering teams.
Exceptional communication, executive presence, and organizational leadership skills, with the ability to influence stakeholders at every level.
Current Top Secret clearance with eligibility for SCI, and ability to access Department of War facilities and installations.

Nice To Haves

Ability to operate at executive and tactical levels, translating broad organizational objectives into actionable strategies while maintaining accountability for execution and results.
Strong understanding of Department of War organizational structures, military planning processes, command relationships, and operating across Services and Combatant Commands.
Commercial mindset and understanding of how customer relationships, product adoption, and operational impact contribute to retention, expansion, and revenue growth.
Experience developing talent, directing teams, allocating resources, and establishing accountability across complex portfolios.

Responsibilities

Serve as the senior-most field representative for the portfolio, setting strategic direction and aligning internal teams and government stakeholders around customer objectives and company priorities.
Provide strategic direction, mentorship, and oversight to Partner Engagement Managers; establish priorities, manage performance, and align execution with account objectives.
Translate customer requirements, operational challenges, and emerging needs into actionable feedback for Product and Engineering.
Maintain deep technical expertise across the Onebrief platform and coordinate complex customer requirements, incidents, and escalations with customer organizations and internal teams.
Identify and develop strategic growth opportunities across commands, services, and organizations.
Lead strategic engagement with Allies and Partners, extending Onebrief’s value proposition and identifying international expansion opportunities.
Develop and execute account strategies that support customer mission objectives and Onebrief’s business goals.
Build executive sponsorship and strengthen Onebrief’s position as a strategic partner.
Own retention and renewal strategies across the portfolio and proactively identify customer retention risks.
Allocate team resources according to account complexity, customer needs, and strategic importance.