Senior Manager, Mental Well-being Operations Innovation

CVS Health

10d•$67,900 - $199,144•Remote

About The Position

Aetna Mental Well-being is seeking a strategic, results-oriented leader to drive technology-enabled transformation across Operations. The Senior Manager, Operations Innovation will identify high-value opportunities to improve member experience, operational performance, quality, and scalability through technology, automation, AI, and process innovation. This role sits at the intersection of Operations, Technology, Strategy, Data, and Product and is responsible for shaping the roadmap, building business cases, leading cross-functional execution, and delivering measurable business outcomes. The ideal candidate combines strong analytical and strategic thinking with hands-on execution and thrives in complex, matrixed environments.

Requirements

7+ years of experience in healthcare strategy, product, analytics, technology, innovation, or a related field.
Demonstrated success leading complex, cross-functional initiatives in matrixed organizations.
Strong analytical and quantitative skills, including advanced Excel proficiency; experience with SQL, Tableau, Power BI, Looker, or similar tools is a plus.
Experience developing business cases, ROI analyses, financial models, and executive-level recommendations.
Ability to synthesize complex data into clear insights, decisions, and action plans.
Exceptional communication, executive presentation, and stakeholder management skills.
Proven ability to balance strategic thinking with operational execution.
Strong project and program management capabilities, including risk management, prioritization, and delivery oversight.
Ability to navigate ambiguity, influence without authority, and drive results in fast-paced environments.
Strong ownership, accountability, attention to detail, and bias for action.
Bachelor's degree required.

Nice To Haves

Knowledge of health plan operations and healthcare technology environments.
Experience with behavioral health, Employee Assistance Programs (EAP), or related healthcare services.
Experience implementing AI, automation, digital engagement, or self-service capabilities (e.g., conversational AI, chat, SMS, or in-app messaging).
Advanced degree or equivalent experience preferred.

Responsibilities

Identify opportunities to improve operational performance, member experience, scalability, and efficiency through technology, automation, and AI.
Evaluate emerging technologies and develop strategies to enhance member engagement and self-service capabilities.
Serve as a strategic partner to Mental Well-being Operations leadership by providing structured problem-solving, data-driven insights, and clear, decision-oriented recommendations.
Lead opportunity assessments, feasibility analysis, and solution evaluation.
Develop executive-ready business cases, ROI analyses, financial models, and investment recommendations.
Partner across Operations, Product, Technology, Finance, Strategy, Clinical, and Analytics teams to validate concepts and prioritize investments.
Lead a portfolio of technology-enabled initiatives from concept through implementation and scale.
Translate business needs into requirements, workflows, operating models, and user experiences.
Drive launch readiness, testing, adoption, change management, and value realization.
Partner with Technology and Product teams to ensure solutions are scalable, usable, and aligned with business needs.
Develop and manage execution plans, milestones, dependencies, risks, and success metrics.
Provide concise, transparent communication to stakeholders and leadership regarding progress, risks, and outcomes.
Define KPIs and performance frameworks to measure adoption, operational impact, financial outcomes, and member experience.
Analyze business, workforce, operational, and member data to identify trends, opportunities, and improvement actions.
Establish reporting and governance processes to monitor performance and optimize results over time.