Well-Being & Benefits Manager – Operations & Project Management

Latham & Watkins LLP • New York, NY

4d • $170,000 - $185,000 • Hybrid

About The Position

Latham & Watkins is seeking a Well-Being & Benefits Manager – Operations & Project Management to join their Well-Being & Benefits team. This role is responsible for driving operational excellence, process governance, systems optimization, and project management within the department. The position involves conducting comprehensive process audits and reviews of departmental workflows, procedures, and operational practices to identify opportunities for streamlining, standardization, efficiency, risk mitigation, automation, and improved service delivery. The goal is to recommend and implement operational controls to ensure accuracy, compliance, and service quality. This role will be located in the New York office and may be eligible for a hybrid working schedule.

Requirements

• Advanced project management and program implementation experience, including the ability to sequence dependencies, manage multiple timelines, track deliverables, and drive projects to completion.
• Strong process improvement, workflow redesign, and operational excellence skills, including experience developing SOPs, governance frameworks, and operational controls.
• Experience evaluating, implementing, and optimizing technology solutions, system integrations, data feeds, and business process automation.
• A bachelor’s degree or equivalent; eleven (11) years of experience may be considered in lieu of a degree.
• A minimum of five (5) years of relevant experience in human resources operations, project management, process improvement.
• A minimum of seven (7) years of cumulative experience.
• Familiarity with benefits and insurance plans.

Responsibilities

• Developing, formalizing, maintaining, and governing departmental standard operating procedures (SOPs), process workflows, templates, checklists, and operational documentation to support consistent execution across the Well-Being & Benefits function.
• Establishing and maintaining process governance standards and reviewing and refining key operational processes as required to support consistent execution of services across the Well-Being & Benefits function.
• Serving as the department’s operational and technical advisor by evaluating existing and emerging systems, tools, and technologies and identifying opportunities to improve efficiency, user experience, automation, reporting, knowledge management, and data integrity.
• Partnering with key stakeholders to assess, recommend, implement, and optimize technology solutions, platforms and tools.
• Identifying opportunities to reduce manual processes through automation, enhanced system functionality, and improved data exchange.
• Collaborating with internal and external partners to resolve data integration issues and implement continuous improvements.
• Serving as the lead project manager for departmental initiatives and programs, ensuring projects are delivered on time, within scope, and in alignment with business objectives.
• Developing and maintaining project plans, timelines, schedules, stakeholder communications, implementation roadmaps, decision logs, and issue trackers.
• Coordinating and project managing cross-functional initiatives, including market reviews, benchmarking studies, request-for-proposal (RFP) processes, annual renewals, and implementation of well-being and benefits programs, services, technologies, and operational enhancements.
• Partnering with subject matter experts and department leadership to support planning, execution, stakeholder communication, and successful delivery of project objectives, as well as ad hoc departmental initiatives.
• Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains.

Benefits

• Healthcare, life and disability insurance
• A generous 401k plan
• At least 11 paid holidays per year
• A PTO program that accrues 23 days during the first year of employment and grows with tenure
• Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)
• Professional development programs
• Employee discounts
• Affinity groups, networks, and coalitions for lawyers and staff

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level