Senior Manager, MDC Operations - Digital Enablement & Product Owner

Suntory Global Spirits•Chicago, IL

19d•$140,000 - $150,000•Onsite

About The Position

At Suntory Global Spirits, we craft spirits of the highest quality and deliver brilliant experiences to people around the world. Suntory Global Spirits has evolved into the world's third largest leading premium spirits company ... where each employee is treated like family and trusted with legacy. With our greatest assets - our premium spirits and our people - we're driving growth through impactful marketing, innovation and an entrepreneurial spirit. Suntory Global Spirits is a place where you can come Unleash your Spirit by making an impact each and every day. This role offers leadership in digitally-enabling internal workstream operations and tools in Planning, Performance Management, PDCA (Plan, Do, Check, Act) & Communication processes – driving adoption and enabling Gemba and PDCA org culture. It plays a critical role in the Business Transformation program, ensuring functional workstreams are embedded in the operations of the business, to drive stakeholder adoption of processes and the tech that enables them. The position will own and manage digital enablement tools and processes as products, ensuring continuous improvement and alignment with business goals.

Requirements

5+ years of cross-functional experience in sales and marketing
Alc Bev experience mandatory, including strong understanding of the 3-tier system and Alc Bev sales
Comfortability with digital/technical language and formal project management processes
Experience in digital product management, including defining product vision, strategy, roadmap and improvements
Strength in both strategic-thought leadership and execution
Strong communication and collaboration skills to engage with cross-functional teams and stakeholders
Ability to analyze and synthesize insights to identify actionable opportunities

Responsibilities

Lead the implementation and adoption of new tools to improve Performance Management and PDCA cycles (i.e. PDCA dashboards), in partnership with Digital & Technology (D&T) and Insights teams.
Provide a strategy for cohesive internal content and deployment across tech platforms (i.e. Gemba App, Salesforce Retail Automation, Connect, The Bridge) and lead execution of content refresh with Brand and Market Development & Commercialization (MDC) Teams.
Play a critical role in the development and implementation of the Salesforce Retail Automation (SRA) Tool, in partnership w/D&T, Change Management & Vendor partner.
Provide input that drives future enhancements and adoption of the Gemba app, enabling insights into action.
Partner with Change Management team on implementation of Business Transformation action plans.
Partnership with Commercial Capabilities to ensure digital enablement embedded in capabilities programming like Sales Mastery, in partnership with D&T.
In partnership with D&T (Digital and Technology) Team, act as the product owner for digital enablement tools, defining product vision, strategy, and roadmap.
Gather and prioritize product requirements, working closely with stakeholders to ensure alignment with business objectives.
Monitor and analyze product performance, making data-driven decisions to enhance user experience, drive adoption and realize value.
Strong collaboration with Brand, Sales, MDC, D&T and Founders Institute teams to drive simplification and agility within the Ops digital enablement space.
Explore new digital enablement opportunities that may contribute to the overall success and growth of the US business as well as support MDC Operations strategic initiatives, as they arise.