Digital Product Owner

TEKsystems • Greensboro, NC

1d • $65 - $70 • Remote

About The Position

Seeking a Digital Solutions Manager to own and enhance key customer-facing areas of a global ecommerce platform, including Checkout, My Account, Returns & Exchanges, Email/SMS Sign-Up, and Consent Management. This role blends Product Ownership, Project Management, Platform Support, and Business Analysis responsibilities while partnering closely with Ecommerce, Marketing, Customer Service, and IT teams.

Requirements

• 5+ years of experience in Direct-to-Consumer (DTC) ecommerce, preferably within retail, apparel, footwear, or consumer goods.
• 5+ years of Product Owner, Product Manager, Platform Manager, or similar experience.
• Strong experience writing user stories and working within Agile environments.
• 3+ years of project management experience.
• 3+ years of experience with CRM, CDP, ESP, or customer engagement platforms.
• 3+ years of Salesforce Commerce Cloud experience.
• Experience managing third-party website integrations involving customer data.
• Strong understanding of customer journeys, checkout flows, account management, returns, and order management functionality.

Nice To Haves

• Salesforce Marketing Cloud experience.
• Product Owner or Product Manager certification.
• MBA.
• Experience supporting global ecommerce platforms.
• Experience with email and SMS marketing integrations.

Responsibilities

• Own and prioritize product backlogs for Checkout and Customer Experience functionality.
• Create user stories, define requirements, and participate in Agile ceremonies including backlog grooming, sprint planning, and standups.
• Serve as the business owner and subject matter expert for customer-facing website functionality.
• Lead cross-functional initiatives across Ecommerce, Marketing, IT, Logistics, Customer Service, and third-party partners.
• Drive continuous improvement efforts by identifying friction points, analyzing root causes, and implementing solutions.
• Support and optimize customer data integrations, including Email, SMS, and preference management platforms.
• Conduct testing, issue resolution, and business user support for assigned platform areas.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed