Senior Manager Master Data Management

The Leukemia & Lymphoma Society•Remote,

6d•$96,000 - $139,000•Remote

About The Position

At Blood Cancer United, employees take our mission seriously. Whether you work in one of our regions, are an accountant at the national office or a specialist in our Information Resource Center, you work each day on making our bold goal a reality: to enable patients with blood cancer to gain more than one million years of life by 2040. Join us and give new meaning to the "job." The Senior Manager, Master Data Management is a hands-on practitioner responsible for the design, implementation, and daily operation of Blood Cancer United’s master data program. Reporting to the Director, Data Governance, this role owns the end-to-end lifecycle of Blood Cancer United’s critical data domains—including member organizations, contacts, patient populations, programs, and partners—ensuring that a single, trusted version of each record is available across all systems. This is a practitioner role. The Senior Manager will get into the data: building matching rules, resolving duplicates, designing reference data structures, and partnering directly with system owners and data stewards to make master data reliable, consistent, and actionable. The ideal candidate brings deep MDM expertise—including hands-on experience with enterprise MDM platforms such as Reltio—and a comfort operating in a lean nonprofit environment.

Requirements

7+ years of progressive experience in master data management, data quality, or enterprise data management
2+ years of people management experience, including direct supervision, performance management, and professional development of at least one staff member
Demonstrated, hands-on experience managing at least two master data domains (e.g., party/contact, organization, product, location, or patient data) in a multi-system environment
Deep proficiency with entity resolution techniques, including deterministic and probabilistic matching, survivorship rules, and golden record construction
Strong SQL skills; ability to write queries to profile data, identify duplicates, validate matching logic, and support remediation workflows
Experience using at least one data integration or ETL tool—open-source or native platform—to move, transform, and reconcile master data across systems
Familiarity with CRM or ERP platforms and their native data management capabilities (deduplication, data loader, merge rules, custom objects)
Ability to translate complex MDM concepts into clear documentation and practical guidance for non-technical stakeholders
Proven ability to manage and deliver MDM initiatives in a resource-constrained environment without dedicated MDM platform software
Hands-on experience using and administering a dedicated MDM platform; experience with Reltio or a comparable enterprise MDM system (e.g., Informatica MDM, Semarchy, or Stibo STEP) is required

Nice To Haves

Bachelor’s degree in Information Management, Computer Science, Data Science, or a related field; equivalent experience accepted
Experience with nonprofit CRM platforms such as Salesforce, Raiser’s Edge NXT, or Microsoft Dynamics 365
Exposure to cloud data platforms (Snowflake, BigQuery, or similar) and their native data quality or cataloging capabilities
Experience with Python for data profiling, standardization, or matching automation
Knowledge of DAMA-DMBOK MDM knowledge area or equivalent data management framework
Experience in or strong familiarity with the life sciences nonprofit sector, including an understanding of blood cancer or rare disease patient advocacy landscapes, clinical research data structures, or health outcomes data; experience managing constituent, member, or patient data in this context is a strong plus

Responsibilities

Own the master data lifecycle for Blood Cancer United’s core domains: patients/constituents, member organizations, employees, programs, and partner entities
Define and maintain golden record standards, including field-level merge and survivorship rules that determine which source system wins when data conflicts arise
Design and enforce entity matching logic to accurately identify, link, and consolidate duplicate or related records across CRM, and other operational systems
Build and maintain a master data registry or reference catalog using available tooling (e.g., CRM custom objects, SharePoint, or structured database tables)
Advise hierarchies, parent-child relationships, and organizational affiliations within and across data domains
Design and execute recurring data quality assessments across master data domains, measuring accuracy, completeness, uniqueness, consistency, and timeliness
Assist in deduplication and data cleansing initiatives, including bulk remediation projects and ongoing exception management workflows
Build automated or semi-automated data quality checks using SQL, Python, Power Query, or native platform tooling
Triage, prioritize, and resolve master data issues escalated by data stewards, system users, or downstream reporting consumers
Track and report on data quality metrics, trends, and remediation progress to the Director, Data Governance
Partner with Systems Development Administrators to ensure master data is correctly propagated across integrated platforms, including CRM, marketing tools, and analytics environments
Identify and document points of data fragmentation or inconsistency across systems and lead resolution efforts
Define and maintain cross-system mapping documentation, ensuring that the same entity is consistently identified and represented regardless of source
Support data migration and system implementation projects by supplying validated, cleansed, and standardized master data
Develop and apply standardization rules for names, addresses, organization types, and other structured fields to improve matching and reporting consistency
Serve as the primary liaison and partner to the business in defining and leading match/merge rule development, decisions, and oversight processes—including facilitating all necessary reviews and approvals from senior leadership
Define data stewardship workflows for master data domains and support the Director, Data Governance in assigning and activating steward responsibilities across Blood Cancer United teams
Serve as the primary point of escalation and technical guidance for data stewards managing constituent, member, and program data
Develop and deliver training and job aids that help non-technical stewards follow master data standards and entry practices consistently
Facilitate recurring steward working sessions focused on data quality reviews, exception resolution, and standards updates
Create and maintain master data documentation including matching rule specifications, survivorship logic, and domain-level data models
Document entity resolution decisions, known data exceptions, and business rules in a format accessible to both technical and non-technical stakeholders
Maintain data lineage documentation that traces how master records are created, updated, and consumed across Blood Cancer United’s systems
Contribute to Blood Cancer United’s broader data governance documentation library, ensuring MDM standards align with enterprise data policies
Assign and oversee the day-to-day work of one junior MDM staff member, ensuring task clarity, quality output, and alignment with MDM program priorities
Conduct regular one-on-ones, provide actionable feedback, and complete formal performance evaluations in accordance with Blood Cancer United’s HR processes
Identify professional development opportunities and support the growth of the direct report’s MDM and data quality skill set over time
Partner with the Director, Data Governance on staffing needs, onboarding, and team capacity planning as the MDM program matures