Master Data Management Specialist

Ontic • Creedmoor, NC

1d • Hybrid

About The Position

We are a fast-paced business with ambitious growth plans; so if you are dedicated, enthusiastic and always seeking ways to improve, you'll enjoy a career with us! As the Master Data Management Specialist, you will own the day-to-day operating model for Ontic’s Master Data Management capability, ensuring master data processes remain effective, reliable, well-governed, and adopted across the business. You will act as the business product owner for the Semarchy xDM platform, partnering with Data Owners, Data Stewards, IT, and external technology partners to maintain and continuously improve the platform and associated business processes. The role combines strong stakeholder engagement and data governance skills with hands-on platform administration, troubleshooting, documentation, and training. You will play a key role in embedding a sustainable culture of master data ownership and data quality across Ontic’s global organization.

Requirements

• Demonstrated experience operating an enterprise Master Data Management or data-governance capability, including working with distributed business stakeholders responsible for the ownership and stewardship of data.
• Practical experience using enterprise MDM tools and frameworks, with the ability to explain master data management, stewardship, data ownership and data-quality concepts clearly to non-technical audiences.
• Strong stakeholder-management and influencing skills, including the ability to build effective relationships with senior Data Owners and coach Data Stewards who do not report directly into the role.
• Experience supporting API-based and system-to-system integrations, with the ability to investigate and diagnose integration failures and work effectively with technical teams to resolve issues.
• Experience gathering requirements, prioritizing improvements, defining acceptance criteria and coordinating testing and implementation of changes to enterprise platforms. Previous formal Product Owner experience is not required.
• Ability to troubleshoot methodically, distinguish between business-data, configuration, integration and platform issues, and coordinate appropriate remediation with business and technical stakeholders.
• Strong documentation and organizational skills with demonstrated ability to maintain operational procedures, governance standards, technical documentation and training materials.
• Working knowledge of data security, privacy and controlled-data principles. Familiarity with standards or regulations such as GDPR, CCPA, PII, CUI and ITAR is beneficial; expertise in each individual framework is not required.
• Applicants must have the legal right to work in the USA.
• This position must meet export control compliance requirements. To meet export control compliance requirements, a “U.S. Person ” as defined by 22. C.F.R. §120.15 is required. “U.S. Person” includes U.S. Citizen, lawful permanent resident, asylee, or refugee.

Nice To Haves

• Relevant MDM, data governance or platform certifications are beneficial but not required.
• Hands-on experience with Semarchy xDM is strongly preferred. Experience administering or supporting another enterprise MDM platform may be considered as an alternative.
• Experience working with Snowflake or a comparable cloud data platform.
• Working knowledge of SQL sufficient to investigate records, validate data and support troubleshooting activities.
• Experience supporting MDM platforms integrated with enterprise systems such as ERP, CRM or PLM applications.
• Experience managing or contributing to an enterprise Data Steward community or formal data-governance operating model.

Responsibilities

• Own and operate Ontic’s MDM operating model, coordinating the day-to-day governance of multiple master data domains including Customer, Product, Platform and Supplier, with responsibility expanding as additional domains are introduced.
• Build and maintain effective relationships with Data Owners and distributed Data Stewards across Ontic, facilitating steward forums, working groups, data-quality reviews, backlog reviews and periodic reviews of stewardship ownership and effectiveness.
• Act as business product owner for the Semarchy xDM platform, managing the enhancement backlog, gathering and documenting business requirements, developing business cases, defining acceptance criteria, coordinating user acceptance testing and prioritizing improvements in partnership with business stakeholders.
• Perform light administration and configuration of Semarchy xDM, including updates to match and merge rules, workflows, attributes and minor platform configuration, while partnering with IT and Semarchy for production promotion, larger technical changes and complex platform issues.
• Monitor and support the operational health of the MDM capability, investigating platform availability, processing bottlenecks, failed transactions and integration issues to maintain reliable and timely creation of validated and approved golden records. Diagnose issues across Semarchy and connected systems and coordinate resolution with IT, Semarchy and other technology partners as required.
• Own the complete MDM documentation and training framework, maintaining operating procedures, governance documentation, Data Owner and Data Steward responsibilities, business rules, data-quality controls, match/merge logic, workflows, integration documentation, administration procedures, incident guidance, training materials and change/release records.
• Develop and deliver MDM and data-governance training, including onboarding and ongoing education for Data Stewards, operational training on MDM workflows and broader education on the importance of master data, data ownership and data quality.
• Drive continuous improvement and adoption of MDM, using platform health, adoption metrics, stakeholder feedback and recurring data-quality issues to identify opportunities for improvement. Support the introduction of new domains by coordinating business requirements, governance, change management and transition into the established MDM operating model.

Benefits

• Comprehensive medical insurance
• Competitive PTO, holiday pay, and sick leave
• Company 401K plan with up to 4% matched contribution
• Annual bonus program (varies by level and discretionary based on company and individual performance)
• Flexible working arrangements
• Paid volunteering opportunities
• Access to mental health champions across our sites
• Commitment to development
• Employee referral program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree