Senior Manager - MarTech AI Transformation
About The Position
The Enterprise Comms & MarTech Experiences (ECMX) team is a global organization that sits within Membership Portfolio Services (MPS). It is American Express’ marketing services center of excellence with the charter of powering high quality, efficient, user-centric digital marketing experiences that accelerate business growth through optimized enterprise MarTech & MarOps solutions. You will be joining ECMX’s MarTech organization, focused on providing frictionless, flexible, and flawless marketing and servicing experiences. Reporting to the Director, MarTech AI Product Strategy, this role will help define and scale AI-native ways of working across Product, Marketing, and Operations teams. This is a highly cross-functional role at the intersection of AI transformation, product management, operating model design, and organizational change. You will help move AI initiatives from pilot to enterprise adoption while reimagining how teams discover opportunities, make decisions, build products, and deliver business outcomes using AI. Success in this role requires strong product thinking, operational rigor, and a genuine passion for AI. The ideal candidate actively experiments with emerging technologies and can translate innovation into practical business impact.
Requirements
- Strong product thinking.
- Operational rigor.
- Genuine passion for AI.
- Actively experiments with emerging technologies.
- Can translate innovation into practical business impact.
Responsibilities
- Define and scale AI-native ways of working across Product, Marketing, and Operations teams.
- Move AI initiatives from pilot to enterprise adoption.
- Reimagine how teams discover opportunities, make decisions, build products, and deliver business outcomes using AI.
Benefits
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
