Senior Manager, Marketing Operations
About The Position
The Senior Manager, Marketing Operations serves as the US Oncology Business Unit operational lead and subject matter expert for commercial Speaker Bureau, fee-for-service, healthcare professional consulting, advisory boards, steering committees, patient engagement, conferences, congresses, and related enterprise engagement activities. The role requires pharmaceutical product launch experience and end-to-end management of Speaker Bureau and HCP engagement operations in support of brand priorities, field readiness, compliant execution, and commercial launch objectives. The position owns the enterprise engagement operating model, translating business strategies, compliance requirements, and stakeholder needs into scalable processes across brands, functions, vendors, and therapeutic areas. It advances launch readiness, vendor governance, systems strategy, financial oversight, first-line monitoring, process improvement, and team capability development. The role uses automation and project management tools, including Smartsheet, Power BI, and Power Automate, to improve workflow efficiency, reporting, governance, and decision-making. It also supports conference and engagement planning and execution oversight, postmortems, lessons-learned retrospectives, and continuous improvement to reduce operational risk and strengthen future execution.
Requirements
- Bachelor’s degree and at least 7 years of experience in pharmaceutical or biotechnology commercial operations or a related field.
- Experience supporting healthcare professional engagement programs, including speaker programs, consulting engagements, or advisory board activities.
- Advanced project and portfolio management skills, including planning, prioritization, risk management, governance, resource management, and execution of complex commercial initiatives.
- Ability to navigate complex organizational structures and influence stakeholders across matrixed functions to drive alignment, decision-making, and operational outcomes.
- Expertise in Agile methodologies, Scrum practices, backlog management, sprint planning, and continuous improvement frameworks.
- Experience managing operational programs, coordinating cross-functional stakeholders, and driving execution across multiple priorities.
- Experience with vendor management, budget oversight, and operational planning.
- Proficiency with Microsoft 365, Smartsheet, Power BI, and Power Automate.
- Strong analytical, problem-solving, communication, and stakeholder management skills.
- Ability to influence and collaborate effectively across diverse functions and organizational levels.
- Launch experience for pharmaceutical drug products.
- Ability to manage end-to-end Speaker Bureau and HCP engagement operations.
Responsibilities
- Lead operational planning and execution for healthcare professional engagement programs, including speaker programs, consulting activities, advisory boards, patient engagement initiatives, congresses, and sponsorships.
- Drive cross-functional collaboration with commercial, medical, legal, compliance, finance, procurement, and external partners to support business objectives.
- Oversee vendor governance and performance to help ensure effective delivery of operational services and programs.
- Support launch readiness initiatives by coordinating operational activities that enable successful commercial execution.
- Strengthen governance and compliance practices through consistent processes, risk management, and audit-ready operations.
- Advance process improvement efforts to increase efficiency, standardization, and operational excellence across programs.
- Develop and monitor performance insights through analytics, key performance indicators, and reporting to support business decisions.
- Support conference and engagement planning, execution oversight, postmortems, lessons-learned retrospectives, and implementation of continuous improvements.
- Advance systems strategy, financial oversight, first-line monitoring, and team capability development.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
