Senior Manager: Maintenance & Facilities Operations

Holiday Inn Club Vacations•Galveston, TX

2d•Onsite

About The Position

This position will be responsible for leading a team that maintains the building facilities, amenities, and common areas of the resort and associated utility infrastructures. Team members include various maintenance technician positions. This individual will participate in the hiring, training, evaluation, and supervision of all Common Area facilities personnel. Additional responsibilities include ongoing training, coaching, and counseling. This individual will ensure the staff’s commitment to maintaining service expectations through observation, communication, and recognition. This position will serve as a role model, develop talent, and provide staff support in handling complex situations. Other activities include assisting in managing outside contractors to perform certain repair or replacement projects. The Senior Manager will confer with other departments to coordinate and follow up on all project information. The Senior Manager is also responsible for managing the relationship between all resort departments (most importantly Front Desk and Maintenance) with our third-party Housekeeping and Laundry Vendors to ensure rooms are always guest ready.

Requirements

High school diploma or equivalent
At least Five years of progressive management experience in the Facilities Maintenance industry
Must develop and maintain comprehensive knowledge of resort policies, procedures, and operations and ensure communication of relevant information as required
Must possess a sincere dedication to provide an unsurpassed level of owner and guest satisfaction
Must demonstrate a commitment to the continuous development of his/her team
Must have a high degree of judgment
Must have demonstrated exceptional verbal and written communication skills
Must have good customer service skills
Must have a valid driver’s license with at least 4 years of driving experience
Must be at least 21 years of age

Nice To Haves

Hospitality experience preferably within a timeshare, Theme Park, and/or Industrial Maintenance environment
Bilingual a plus
Any industry-related certificates

Responsibilities

Identifies and implements long-term replacement program for common areas
Coordinates and manages special projects
Manages all preventative maintenance programs, and projects
Ensures that all behavioral standards meet and/or exceed expectations
Supports hiring, assignment, training, motivation, and coaching of personnel
Coordinates Housekeeping, Laundry, Maintenance Workflow Program
Ensures that all operational processes are followed
Manages special projects as assigned
Inspects to ensure that quality maintenance processes are followed
Ensures timely verbal and written communication
Recognizes and rewards excellent performance in the moment as possible
Assist with special projects as required
Perform any other duties within the assigned areas as deemed necessary by Director of Facilities Maintenance
Manage the relationship between all resort departments with third-party Housekeeping and Laundry Vendors to ensure rooms are always guest ready