Senior Manager, Lottery Enablement

DraftKings Inc.

8d•$118,400 - $148,000•Onsite

About The Position

At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It’s transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We’re not waiting for the future to arrive. We’re shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together. The Crown Is Yours As a Senior Manager, Lottery Enablement, you'll drive performance and leadership development across the Customer organization. You'll use data to shape coaching strategies, improve quality programs, and help teams deliver stronger customer experiences at scale. By partnering with stakeholders across the business, you'll turn performance insights into scalable learning initiatives that raise standards, strengthen team growth, and elevate operational execution. You'll also lead change management initiatives across our lottery fulfillment centers, ensuring teams are equipped to adopt new processes, systems, and technologies.

Requirements

Bachelor's Degree or equivalent and relevant experience.
At least 6 years of experience in quality, coaching, or performance management.
Experience using data and analytics to drive performance improvements and inform decision making.
Strong leadership skills with experience managing and developing high-performing teams.
The ability to influence stakeholders and build relationships to drive impactful initiatives.
Experience with tools such as ServiceNow, MaestroQA, Microsoft Office, and data analysis tools like SQL or Excel.
Experience leading change management initiatives, managing complex projects, and driving operational improvements across multiple teams or locations.
The ability to travel to lottery fulfillment centers across the U.S. to support operational initiatives, team development, and change management efforts.

Responsibilities

Lead the design and execution of quality and coaching programs that improve team performance and elevate the customer experience.
Use data and performance insights to identify trends and drive continuous improvement initiatives.
Partner with stakeholders to define key performance indicators and deliver recommendations that inform strategic decisions.
Develop leadership programs focused on coaching, feedback, and long-term team growth.
Maintain performance standards and ensure consistent execution across processes and communication channels.
Lead a team of project managers overseeing initiatives across the lottery fulfillment lifecycle, driving operational improvements across multiple fulfillment centers.
Drive change management initiatives, including communication, training, and operational readiness, to support the successful implementation of new processes, systems, and technologies.
Collaborate with cross-functional teams to align operational changes with business objectives, regulatory requirements, and compliance standards.