Senior Manager, Logistics — Cost & Speed

Wonder • New York, NY

10d • $149,000 - $165,000

About The Position

The Senior Manager, Logistics — Cost & Speed sets the vision and roadmap for courier payments, offer pricing, and incentives, aligning base pay, market adjustments, and bonuses to support courier earnings, engagement, and delivery reliability. This role owns the annual driver payments and incentives budget and partners with Finance on planning, forecasts, spend pacing, variance explanations, and investment decisions, with accountability for results against plan.

The role leads and develops the Courier Payments & Incentives team and owns engagement and incentive programs across activation, peak-demand participation, retention, and reactivation. It partners with Analytics and Data Science to measure incremental impact through controlled experiments and causal methods, and works with Product and Engineering to improve pay calculations, offer pricing and bidding logic, incentive delivery, and payment accuracy.

The position uses AI and predictive models for supply forecasting, incentive targeting, budget scenarios, and anomaly detection, while retaining clear ownership of pay and spend decisions. It evaluates how pay and incentives affect offer acceptance, courier availability and utilization, fulfillment, delivery speed, and cost per delivery. The role establishes an operating cadence with Finance and Analytics, presents recommendations and trade-offs to Logistics leadership, and works with Legal, Finance, and Operations on market requirements, payment controls, and reliable execution for an independent-contractor network.

Requirements

• Bachelor’s degree or equivalent practical experience in analytics, economics, finance, operations, engineering, or a related field.
• 8–10 years of relevant experience in marketplace operations, analytics, pricing, payments, incentive strategy, or a related field, with ownership of measurable financial and operating outcomes.
• 3–5 years of people management or team leadership experience, including coaching analytical talent, setting priorities, and developing a team.
• Hands-on SQL and advanced Excel or comparable financial modeling skills; ability to interrogate data, build scenarios, and challenge assumptions.
• Experience designing experiments, evaluating incentive effectiveness, and distinguishing correlation from incremental impact.
• Experience with independent-contractor, gig-economy, delivery, transportation, or other distributed service networks, and understanding of interactions among earnings, incentives, supply, and demand.
• Demonstrated budget ownership and partnership with Finance and Analytics, including forecasting, unit economics, investment allocation, and executive communication.
• Ability to translate complex analysis into operating strategy and deliver through Product, Engineering, Data Science, Legal, and Operations; explain trade-offs and move work from idea to execution.
• Strong business judgment and attention to detail, with a track record of improving cost and service outcomes while building a reliable, competitive earning experience for couriers.
• Strong foundation in analytics, marketplace pricing, courier or contractor payments, or algorithmic offer pricing and bidding.

Nice To Haves

• Practical experience using AI tools to accelerate analysis and improve decisions, with judgment to validate outputs.
• Python or R, forecasting, optimization, and Tableau or comparable visualization tools.
• Experience with dynamic pricing, auctions, or bid optimization is particularly relevant.

Responsibilities

• Set the vision and roadmap for courier payments, offer pricing, and incentives, including base pay, market adjustments, and bonuses.
• Own the annual driver payments and incentives budget; partner with Finance on planning, forecasts, spend pacing, variance explanations, and investment decisions, and deliver against plan.
• Lead and develop the Courier Payments & Incentives team by setting priorities, coaching talent, allocating resources, and establishing accountability.
• Own courier engagement and incentive programs for activation, peak-demand participation, retention, and reactivation, including eligibility, offer structure, timing, and market- and segment-level investment.
• Partner with Analytics and Data Science to evaluate incremental impact using controlled experiments and causal methods, and determine whether to scale, adjust, or stop programs.
• Work with Product and Engineering to improve pay calculations, offer pricing and bidding logic, incentive delivery, and payment accuracy; translate needs into requirements and oversee launch and measurement.
• Apply AI and predictive models to supply forecasting, incentive targeting, budget scenarios, and anomaly detection; build decision tools and validate recommendations against observed results.
• Manage pay and incentives as network levers by evaluating effects on offer acceptance, courier availability and utilization, fulfillment, delivery speed, and cost per delivery across markets and dayparts.
• Establish an operating cadence with Finance and Analytics covering spend, forecast accuracy, courier earnings, incremental incentive returns, retention, service outcomes, and payment issues.
• Present clear recommendations and trade-offs to Logistics leadership.
• Use courier feedback and competitive research to improve pay transparency and program design.
• Partner with Legal, Finance, and Operations on market requirements, payment controls, and reliable execution for an independent-contractor network.

Benefits

• Competitive compensation package with equity and a 401(k).
• Choice of medical, dental, and vision plans.
• Company-paid short- and long-term disability coverage.
• Paid time off, including flexible time off for exempt employees, paid vacation for non-exempt employees, and paid sick leave in compliance with applicable law.
• Paid parental leave.
• Discounted meals and exclusive perks across the Wonder family of brands.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior