Senior Manager, Logistics — Cost & Speed

Grubhub • New York, NY

9d • $149,000 - $165,000

About The Position

Wonder is a mealtime platform that offers dishes from more than 20 exclusive restaurants in one order. It owns and operates each step of the dining experience, from recipe development to the technology that powers its service. The Senior Manager, Logistics — Cost & Speed will lead courier payment and incentive strategy, balancing courier earnings and engagement with delivery reliability, service outcomes, and cost. The role owns the annual driver payments and incentives budget and partners with Finance on planning, forecasts, spend pacing, variance explanations, and investment decisions. It leads the Courier Payments & Incentives team and oversees engagement and incentive programs across activation, peak-demand participation, retention, and reactivation. The role also works across Analytics, Data Science, Product, Engineering, Legal, Finance, and Operations to measure program impact, improve pay and offer systems, manage payment requirements and controls, and communicate recommendations and trade-offs to Logistics leadership.

Requirements

• Bachelor’s degree or equivalent practical experience in analytics, economics, finance, operations, engineering, or a related field.
• 8–10 years of relevant experience in marketplace operations, analytics, pricing, payments, incentive strategy, or a related field, with ownership of measurable financial and operating outcomes.
• 3–5 years of people management or team leadership experience, including coaching analytical talent, setting priorities, and developing a team.
• Hands-on SQL and advanced Excel or comparable financial modeling skills; ability to interrogate data, build scenarios, and challenge assumptions directly.
• Experience designing experiments, evaluating incentive effectiveness, and distinguishing correlation from incremental impact.
• Practical experience using AI tools to accelerate analysis and improve decisions, with judgment to validate outputs.
• A strong foundation in analytics, marketplace pricing, courier or contractor payments, or algorithmic offer pricing and bidding.
• Experience with independent-contractor, gig-economy, delivery, transportation, or other distributed service networks, and understanding of how earnings, incentives, supply, and demand interact.
• Demonstrated budget ownership and partnership with Finance and Analytics, including forecasting, unit economics, investment allocation, and executive communication.
• Ability to turn complex analysis into an operating strategy and deliver through Product, Engineering, Data Science, Legal, and Operations; ability to explain trade-offs clearly and move work from idea to execution.
• Strong business judgment and attention to detail, with a track record of improving cost and service outcomes while building a reliable, competitive earning experience for couriers.

Nice To Haves

• Python or R.
• Forecasting and optimization experience.
• Tableau or comparable visualization tools.
• Experience with dynamic pricing, auctions, or bid optimization.

Responsibilities

• Set the vision and roadmap for courier payments, offer pricing, and incentives, including how base pay, market adjustments, and bonuses support courier earnings, engagement, and delivery reliability.
• Own the annual driver payments and incentives budget; partner with Finance on planning, forecasts, spend pacing, variance explanations, and investment decisions, and remain accountable for results against plan.
• Lead and develop the Courier Payments & Incentives team by setting priorities, coaching analytical and operational talent, allocating resources, and establishing accountability for business outcomes.
• Own engagement and incentive programs across activation, peak-demand participation, retention, and reactivation; determine eligibility, offer structure, timing, and investment by market and courier segment.
• Partner with Analytics and Data Science to measure incremental impact through controlled experiments and sound causal methods, distinguish incremental activity from activity that would have happened anyway, and decide when to scale, adjust, or stop programs.
• Work with Product and Engineering to improve pay calculation, offer pricing and bidding logic, incentive delivery, and payment accuracy; translate operating needs into requirements and follow changes through launch and measurement.
• Apply AI and predictive models to supply forecasting, incentive targeting, budget scenarios, and anomaly detection; build repeatable decision tools with Analytics and Data Science, validate recommendations against observed results, and retain ownership of pay and spend decisions.
• Manage pay and incentives as network levers by evaluating their effects on offer acceptance, courier availability and utilization, fulfillment, delivery speed, and cost per delivery across markets and dayparts.
• Establish a shared operating cadence with Finance and Analytics covering spend, forecast accuracy, courier earnings, incremental incentive returns, retention, service outcomes, and payment issues.
• Present clear recommendations and trade-offs to Logistics leadership.
• Use courier feedback and competitive research to improve pay transparency and program design.
• Partner with Legal, Finance, and Operations on market requirements, payment controls, and reliable execution for an independent-contractor network.

Benefits

• Competitive compensation package with equity and a 401(k).
• Choice of medical, dental, and vision plans.
• Company-paid short- and long-term disability coverage.
• Paid time off, including flexible time off for exempt employees, paid vacation for non-exempt employees, and paid sick leave in compliance with applicable law.
• Paid parental leave.
• Discounted meals and exclusive perks across the Wonder family of brands.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior