Senior Manager Line Service

Jet Aviation•Carolina, PR

1d•$52,000 - $65,000•Onsite

About The Position

Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to over 4,500 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Government Services, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of dedicated professionals perfecting the art of flight. The artisans of aviation. The craft that brings our customers’ journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion. Position Summary The Senior Manager Line Service is responsible for the overall operation and functioning of the site’s Line and Ramp Services team, ensuring safety and compliance for all flight line operations and maintaining excellent standards of customer service.

Requirements

High School Diploma/GED
10+ years of work experience in line and ramp services
Valid driver's license
At least 7 years of experience in setting and implementing standards and operational guidelines
Ability to demonstrate knowledge and understanding of aviation industry
At least 7 years of experience managing mixed-level team members of professionals and managers and navigating in a matrixed organization
At least 7 years of experience using MS Office
Must obtain an Airport ID Badge within 30 days of employment

Nice To Haves

Good internal/external commercial awareness
Ability to demonstrate strong communication skills and experience communicating to diverse internal and external stakeholders
Strong project management experience
Has a pleasant, friendly, and helpful manner to deliver the best experience to customers and colleagues
Quality driven with a passion for excellence to represent Jet Aviation as a Brand Ambassador
Demonstration and commitment to Jet Aviation values (Trust, Honesty, Alignment, Transparency)

Responsibilities

Responsible for the overall operation and management of the flight line and line and ramp services team members and supervisors within established operating procedures and regulations
Responsible for adhering to all safety policies and procedures by managing employees in direct line of reporting
Responsible for management of hangar stacking and aircraft ramp parking
Responsible for management of refueling and defueling all types of aircraft on a daily basis, demonstrating knowledge of specific fueling requirements
Provides management of towing and disconnecting services for all types of aircrafts
Executes hand signals in order to guide aircraft during arrivals and departures
Provides service to aircraft using ground support equipment, e.g. use of GPU for aircraft engine starts and ground power, use of lavatory cart and emptying procedures, etc.
Communicates with employees and/or crew using radios in order to provide excellent customer service
Creates and manages team schedules and absences; periodically monitoring/working different shifts for team management purposes.
Manages individual and team performance; supports and monitors the growth and learning of team members
Responsible for managing budget items such as CapEx, CUPA, etc.
Provides transportation for customers and pilots to and from aircraft, hotels, restaurants and other parts of the airport with courtesy van or bus, as needed
Directs aircraft and hangar cleaning, as needed
Assumes additional responsibilities in the absence of the FBO Supervisor and delegates responsibilities to qualified personnel
Directs general grounds keeping activities (grass cutting, weeding, picking up paper and trash, general housekeeping, etc.)
Represent Jet Aviation as one company internally and externally with industry groups, regulatory bodies and the General Dynamics network
Other duties as assigned