Senior Manager, Legal Technology, Operations & AI Enablement

Instacart

2d•CA$149,000 - CA$157,000•Remote

About The Position

The Legal department at Instacart is scaling rapidly across new business models, ad formats, and retail partnerships, and the systems and workflows that support it need to keep pace. Right now, legal operations, technology, and AI enablement are evolving in parallel without a single leader owning the strategy end-to-end. This role exists to close that gap: to build the infrastructure, tooling, and team capabilities that make the legal function faster, smarter, and more accountable. Twelve months from now, Instacart will have a modern contract lifecycle management system, a deployed AI enablement program with meaningful adoption, and a legal operations team with clear KPIs and the processes to sustain them. If you thrive at the intersection of law, operations, and technology, and want to build something that lasts, this role is for you.

Requirements

8+ years of experience in legal operations, strategy & operations, or a related field.
Demonstrated ownership of a legal operations program.
At least 3 years of direct people management experience.
Demonstrated experience leading at least two end-to-end technology implementations with deep systems integrations (e.g., Ironclad, Zip, Salesforce, CPQ, Oracle, Workday, or comparable platforms).
Hands-on experience owning AI tooling, evaluating vendors, deploying tools, and building or managing AI-assisted or agentic workflows.
Strong analytical and project management skills.
Ability to drive multiple complex initiatives simultaneously in a fast-paced, evolving environment.
Excellent communication and stakeholder management skills.
Direct experience collaborating across legal, policy, finance, IT, and business teams.

Nice To Haves

Experience working in a high-growth or recently public technology company with a complex, multi-jurisdictional operational footprint, including exposure to marketplace or platform businesses.
Experience designing agentic or automated legal workflows, with a bias toward building solutions before defaulting to off-the-shelf tools.
Familiarity with legal operations communities (e.g., CLOC) or equivalent professional development.
Experience conducting vendor RFPs or law firm evaluations with a focus on outside counsel cost discipline.
Demonstrated ability to lead change management efforts that drive organizational adoption of new technology and processes across a distributed legal function.

Responsibilities

Build and run a high-performing legal operations team with clear direction, performance management, and the capacity to serve the full organization.
Launch and manage an AI enablement program, including evaluating, deploying, and embedding AI-powered tools into attorney workflows, and upskilling the team.
Execute and scale legal and business operations initiatives, such as Go-To-Market strategies, CPQ implementations, and Ironclad workflows.
Continuously improve contract lifecycle management systems and cross-system integrations, fostering collaboration across departments and generating operational savings.
Manage outside counsel operations, including enforcing billing guidelines, managing e-billing systems, conducting law firm evaluations, and establishing spend reporting.
Build and maintain the team's knowledge management infrastructure.
Develop KPI dashboards for leadership visibility into operational health.